Consumer Care Officer
Consumer & Customer Care
Selangor, Shah Alam
Position ID: REQUISITION.ID
Functional Area: CUSTOM.FUNCTION
Location: OU.LOCATION, REQUISITION.ADDRESS
Number of Openings: 5
Reporting to: Chiong Kung Ching
Employment Type: EMPLOYMENT.TYPE
Apply By: 15 April 2018
Responsible to serves customer by providing product, spare part and service information. Resolving consumer enquiries and complaints to ensure consumer satisfaction and better customer experience. Good initiative to equip with product knowledge and operation knowledge in order to resolve the consumers’ enquiries professionally. Always prioritize to deliver satisfactory performance. Understanding Singapore geographic & experience in handling Singapore consumers.
1. Answer phones professionally and respond to consumers' enquiries (product, service & spare part information) & always show interest in customer service. Strong minded to work under pressure.
2. Any other adhoc or administrative duties as assigned related to customer service from time to time. Good organizational commitment and ability to multi-task.
3. Generate revenue by offering extended warranty, consumable & accessories products to consumer.
1. Possess certificates/STPM, Diploma/ Degree in any field.
2. Good verbal and oral communication skills.
3. Proven customer support experience and passionate in customer service, preference given to candidates with experience in handling Singapore consumers.
4. Strong phone contact handling skills and active listener.
5. Able to work under pressure.
6. Ability to multi-task, prioritize and manage time effectively.
7. Able to work independently with minimal supervision.
8. With excellent MS Office, Excel and Word Skill.
9. Conversant in English and ability to converse in Chinese language an added advantage.
Electrolux is a global leader in home appliances, based on deep consumer insight and developed in close collaboration with professional users. We offer thoughtfully designed, innovative and sustainable solutions for households and businesses, with products such as refrigerators, dishwashers, washing machines, cookers, vacuum cleaners, air conditioners and small domestic appliances.
Under esteemed brands including Electrolux, AEG, Zanussi, Frigidaire and Electrolux Grand Cuisine, the Group sells more than 50 million products to customers in more than 150 countries every year. In 2014, Electrolux had sales of SEK 112 billion and about 60,000 employees.
Electrolux has been doing business since 1919. The headquarters are located in Stockholm, Sweden, and the Electrolux share ELUXb is listed on Nasdaq OMX Stockholm.