Consumer Service Agent
Consumer & Customer Care
Full Time
Luton, United Kingdom
2018-05-06

Take our service to the next level by turning issues into solutions.

For us going to work everyday has an even greater purpose than putting the latest product or technology on the market. It is about improving the everyday lives of millions. By staying humble and open for new ideas – we can push the boundaries for cooking, cleaning and wellbeing at home. But to keep doing so, we need more people who want to innovate and re-imagine what life at home can be.

For our office in Luton we are currently looking for a motivated and customer oriented Consumer Service Agent who will daily strive, together with the whole team, to take our service to the next level. 

A typical day at work

As a Consumer Service Agent, you will be the point of contact between our company and consumers. Thanks to your professionalism, problem solving skills and positive aptitude you will exceed our consumers’ expectations by turning issues into solutions.

Your daily activities will contain:
• To handle telephony traffic for both a pre-sales and post-sales environment.
• Resolve and process all consumers’ enquiries, requests to the departmental mission statement.
• Investigate and pro-actively resolve any consumer complaint to the departmental standards.
• To accurately record and process all call/consumer information on to the Consumer Service computer system.
• To work as part of a team towards meeting and achieving, individual, team and department objectives.
• To take relevant decisions and actions regarding all consumers enquires requests and complaints within the business and departmental working practices and processes.
• To have a continuous and high-level focus on consumer service.
• Actively contribute to individual, team and departmental improvements to ensure consumer service is taken to the next level.
• To plan working day and prioritise relevant tasks.
• To ensure all enquires, questions, issues and consumer complaints are always fully resolved whilst applying reasoning over potential costs and liabilities and these are fully owned either by agent or internal customer.

Who you are:

Customer oriented: you understand that Customers are at the heart of company success.

Great communicator: you are able to address external stakeholders in a professional and convincing manner. Within the company, you are able to engage colleagues and managers to build strong networks

Proactive, flexible, precise:
you’re not just solving the tasks you are given, you always think ahead.

Able to work under pressure with problem solving attitude: you are able to work in a timely and accurate manner to tight deadlines. 

More info
In case of any questions, reach out to Sara Vigliotti, Talent Acquisition Partner UK & Ireland.
E-mail: sara.vigliotti@electrolux.com.