CS&DP Team Leader
Full Time
Bucharest, Romania

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Customer service and Demand planning team leader (Bucharest)


Leading customer service & demand planning function with the purpose to create a preferred partnership with retailers, by creating the simply outstanding customer experience.   At the same time minimizing costs/NOWC both for a preferred partner and Electrolux.

Key  Responsibilities:

• Functionally responsible for customer service & demand planning in sales division;
• Coordinate & lead team of  customer service specialists & demand planner (however, without direct reports);
• Drive different processes, like  Integrated business planning process together with GM, CCS, sales team, product lines, controllers, marketing
• Drive  process optimization & waste reduction in customer service area
• Managing product availability improvement (UFR PA) and direct delivery execution
• Managing trade survey process and driving governance model accordingly;
• Using different tools in customer service & DP area (SAP, APO, IOS, CRM, etc)
• Driving cost of service optimization (customer segmentation, direct deliveries growth, etc)
• Working in a matrix  environment
• Driving product exchange & RAD (returns & damages) process optimization

Education & Work Experience :

• Solid experience (>5 years) in customer service, demand planning or supply chain
• Proven track record of delivering results

• Business understanding and market knowledge
• Good SAP knowledge
• Good English, both written and spoken 

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