Customer Care Officer
Consumer & Customer Care
POSITION DESCRIPTION SUMMARY :
-Coordinate with Service Dep., Sale Dep. and Customers
-Deliver to user manual and repeat warranty card to customer
MAJOR RESPONSIBILITIES / ACCOUNTABILITIES :- % OF TIME
1. Key in job and assign service Installation and repair (60%)
2. Send information to customer: Catalogue, Manual and new warranty cards (10%)
3. Update address Database and received calls (10%)
4. Key in data register warranty card (5%)
5. Handle and coordinate with anther department and customers (5%)
6. Take care of area service reception (5%)
7. Service for customer walk in (5%)
Key Interfaces :
Internal : Service Department, Information & Technology Department, Sale Department, Marketing DepartmentAnd Human Resources Department, Finance & Accounting and Building.
External : Customers, Dealers, Sale, Supplier, Subcontractor and ASC
-Bachelor Degree Thai Language
-Work 1 years at Sale Department or to know products of Electrolux-Computer and English Communication are fair.
JOB SUCCESS FACTORS :
- Product Knowledge
- Experiences from sale to have good service mind
- In the function had two way communication
- Good team player
- Good coordinate with my futon and anther department
- Good attitude and Accountability
1. Good Relation
2. High to endure
3. Good Attitude
Key Performance Indicators ( KPI )
1. Key in job service at reception are customers care to repair, Installation by fax finish in working day.
2. Providing Information & assistance to customer within next day of 90%
3. Send information to customer: Catalogue, Manual and new warranty cards finish in working day.