Customer Service Advocate - Kinston
-Process deployment orders to insure that they ship on time to deliver in less time.
-Maintain deployment orders in FOCUS and WMS and daily logs for follow up.
-Obtain delivery appointments to RDC’s utilizing Electrolux website and Charlotte RDC
advocates to receive appointments.
-Maintain daily logs for follow up.
-EMS tasks to include: tracking re-boxed/scrap/repair units. Updating KPI’s daily,
A typical day at work
Customer order processing and load planning through BSTO process of deploying finished goods to meet Regional Distribution Center (RDC) stocking targets by Stock Keeping Unit (SKU).
-Associates Degree in Business or related field.
-Proficient in FOCUS and WMS (AS400).
-4 years of experience in related business field.
-Proficiency in Excel (pivot tables, fill function, analyzing
data) a must. Thorough knowledge & experience using all MS office programs
and database skills.
-Must be able to accurately enter data. Must enjoy detail work such as proofreading,
list comparisons, and inventory audits.
-Self-starter, able to manage conflicting priorities and uneven workload.