Customer Service Agent
Consumer & Customer Care
Full Time
Luton, United Kingdom
2018-06-14

Be a reliable Partner for our Customers. Make them choose us every day.

For us going to work everyday has an even greater purpose than putting the latest product or technology on the market. It is about improving the everyday lives of millions. By staying humble and open for new ideas – we can push the boundaries for cooking, cleaning and wellbeing at home. But to keep doing so, we need more people who want to innovate and re-imagine what life at home can be.

For our office in Luton, we are currently looking for a motivated and customer oriented Customer Service Agent who will strive, together with the whole team, to take our service to the next level.

A typical day at work

The team is responsible for supporting our Customers (John Lewis, Dixons, Magnet, Wren, Kitchen Studios and many more) located across the UK. You will be required to manage inbound and outbound calls, email queries and accurately process orders. You will be the first point of contact for pre-sales inquiries and will be expected to manage your time and availability to meet our service level agreements.

Your daily activities will contain: 

• To handle inbound and outbound traffic (fax, email, post, telephone) for pre-sales environment
• Resolve and process all customers’ enquiries, requests to the departmental mission statement
• Investigate and pro-actively resolve any customer complaint to the departmental standards
• To ensure fulfillment of orders where possible
• To accurately record and process all call/customer information on to the Customer Service computer systems
• To work as part of a team towards meeting and achieving, individual, team and department objectives
• To actively contribute to individual, team and departmental improvements to ensure customer service is taken to the next level
• To add to and aim to improve the working environment for individual, team and departmental levels

You:

Customer oriented: you understand that Customers are at the heart of company success.
Great communicator: you are able to address external stakeholders in a professional and convincing manner. Within the company, you are able to engage colleagues and managers to build strong networks
Proactive, flexible, precise: you’re not just solving the tasks you are given, you always think ahead.
Organised: you are able to work in a timely and accurate manner to tight deadlines. 

More info

In case of any questions, reach out to Sara Vigliotti, Talent Acquisition Partner UK & Ireland.
E-mail: sara.vigliotti@electrolux.com.