Customer Service Specialist
Full Time
Luton, United Kingdom

Be the owner of our end-to-end customer service for major electrical retailers, nationally.

For us going to work everyday has an even greater purpose than putting the latest product or technology on the market. It’s about improving the everyday lives of millions. By staying humble and open for new ideas – we can push the boundaries for cooking, cleaning and wellbeing at home. However, to keep doing so, we need more people who want to innovate and re-imagine what life at home can be. 

For our Customer Service Team in Luton, we are currently looking for a motivated, organized and problem solver Customer Service Specialist who will daily strive, together with the whole team, to take our service to the next level. 

A typical day at work

You will be responsible for the accurate processing, planning, and delivery of orders for the major and national accounts within the portfolio, not only from the UK but direct from the Supply Units. You will be expected to take ownership of the operational service duties and be required to develop and maintain key relationships with both internal and external customers, ensuring that customer requirements and expectations are resolved quickly and efficiently as delivery performance is paramount. 

Your daily activities will contain:
• Dealing with customer queries regarding stock, delivery, price and product specification, via email and telephone
• First person contact for the selected accounts
• Accurate order processing 
• Managing local systems including SAP, OTM, OTD and EFS 
• Load planning and vehicle utilization from UK RDC’s and Supply Units
• Adhering to SLAs and KPIs with a focus on maintaining and improving processes
• Manage booking of stock into customer warehouse and liaison with our Distribution Centres
• Monitor measures of delivery performance
• Accurate alignment of delivery notes, PODs and Invoices.
• Close liaison with both internal and external customers
• Active participation within collaboration and customer meetings
• To handle inbound/outbound traffic (fax, email, post, telephone) for a pre-sales environment
• To take relevant decisions and actions regarding all customer queries, requests and complaints within the business and departmental working practices and processes
• To have a continuous and high-level focus on customer service

Who you are:

Driven. You show tenacity and continue to strive to reach goals, despite obstacles

Customer oriented. You understand that Consumer is at the heart of company success

Proactive, flexible, precise. You are not just solving the tasks you are given, you always think ahead

Agile. You are able to work in a timely and accurate manner to tight deadlines

• Supply Chain knowledge
• SAP knowledge
• MS Office, preferably intermediate
• Excellent communication skills

More info:
In case of any questions, reach out to Sara Vigliotti, Talent Acquisition Partner UK & Ireland.