Field Service Supervisor
Consumer & Customer Care
Full Time
Australia
2018-08-10

Ensure that our technicians are supported with information and training

Field Service Supervisor

 

We are looking for a Field Service Supervisor who enjoys working in an office environment but thrives on supporting our team of qualified technicians ensuring we deliver on our company strategy providing our consumers with a remarkable after-sales experience each and every time.

 

What you will do:

Reporting to our Service Manager, this position operates within a team environment to identify and ensure that our technicians are supported with information, training and provided with clear communication on our company procedures.

 

Main areas of responsibility:

  • Working with our Technicians, identify possible service faults, design problems

  • Report accurate field service data on warranty failures.

  • Ensure Technicians complete jobs allocated to them to the customer's satisfaction

  • Ensure all Technicians receives relevant technical training on EHP products.

  • Ensure all licenses / insurances / permits etc, for Technicians and Contractors are current and valid

  • Ensure that the quality of customer service provided is at a Standard expected and acceptable to EHP

  • To provide telephone support for local and national call taking (technical and spare parts)

  • Training presentation: design and accuracy – Monthly reporting on all actions taken.

 

What you will need to have:

  • At a minimum must hold Restricted Electrical Worker’s license (disconnect and reconnect)

  • To possess the necessary Literacy and Numeracy levels required for the inherent skills of the position.

  • To work unsupervised and should be able to make decisions that will provide the customer and Electrolux with a fair and equitable resolution to service issues.

  • To have working knowledge of Excel and Microsoft Office

    If you are interested in this role and confident that you meet the outlined requirements and are looking for a new and exciting challenging position, please apply through the URL link below. ONLY applications received through the Electrolux Career Portal will be considered.

     




Minimum Qualification