IT Business Analyst - CRM System Expert
Full Time

Make ideas come to life. Globally.

For us going to work every day has an even greater purpose than putting the latest product or technology on the market. It is about improving the everyday lives of millions. By staying humble and open for new ideas – we can push the boundaries for cooking, cleaning and wellbeing at home. But to keep doing so, we need more people who want to innovate and re-imagine what life at home can be.

IT Business Analyst - CRM System Expert

Currently for our Sales CRM Processes Solutions EMEA team we are looking for a CRM System Expert. The role is to analyze the business needs, to assist in the identification of business problems and/or process gaps, and to propose and deliver solutions.

Your task as CRM System Expert will be to:
• Provides business process and/or IT process knowledge in the organization
• Participate in application implementation projects
• Write and review functional specifications and technical specifications
• Prepare training documentation
• In cooperation with the business, propose business process driven IT solutions with high operational and cost effectiveness, where applicable.
• Proactively act in business and IT process analysis and development, to optimize current business applications.
• Cooperate with business process owners, other key business and IT people
• Analyze and scope the area of analysis, working with project managers and business sponsors to clarify the level and complexity of the business analysis effort needed for IT related projects
• Take responsibility for relevant process area during the system life cycle development of IT projects
• Plan and perform process wide tests in all implementation phases
• Provides business process wide viewpoint on system design
• Produce presentations on analysis, design and solutions, communicate them in a professional way
• Write, advise and give recommendations on process and functional documentation
• Maintain continuous business and internal team interaction and relationships
• Keep up to date knowledge on external and internal process
• Review business/IT processes and give recommendations
• Documentations integrity/consolidation of all CRM projects in PhAROS (Application lifecycle Management)
• Support Business for creation of Business Cases
• Track the projects in PhAROS and updating monthly reports (including tracing of invoices)
• Strong Performer. Willing to work in a high pressure and delivery/project oriented team
• Multitasking. Able to manage multiple projects in a fast -paced, deadline-driven environment
• Autonomous. Able to work independently and focus on deliverables
• Team player. You enjoy working in cross-cultural  and across geographies teams
• Flexible. You have the ability to deal with uncertainty and work in a stressful situation whilst remaining calm and clear thinking
• Structured and organized

• BA/BS required
• Experience in working with application end users to determine and document functional requirements for application software and database
• Knowledge of CRM applications and Principles
• Familiar with multiple database systems and software development processes
• Experience in writing of technical & functional documentation
• SAP CRM 7.0 Customizing (Sales, Service & Marketing)
• SAP Hybris Cloud for Customer (Sales and Service)
• Experience integrating SAP C4C with SAP Business suite applications (ECC, CRM) either using HCI or SAP PO/PI connector
• Experience using SAP Cloud UI scoping/configuration tool
• Knowledge of SAP ECC
• Knowledge of SAP CRM/ECC LORD Interface
• Design, Development & Debugging of SAP coding (ABAP, ABAP OO, WebDynpro ABAP)
• Design, Development & Debugging of customer enhancements for SAP CRM 7.0 EHP4 (BSP, BOL, GENIL, Web Client, EEWB, BAdI)
• Design, Definition & Development of SAP Web Services and Web Service Calls
• Design, Development & Debugging of SAP MailForms & SmartForms
• Experience in Interaction Center framework and CTI integration
• Familiar with SAP Contact Center
• Very good command of English

To find out more you can contact Dorota Antosz - Talent Acquisition Partner IT (