IT System Administrator I
IT
Full Time
Kinston, Nc
2018-08-16

The Systems Administrator I will be end-user support including installation, troubleshooting, hardware break/fix, phone support and account management.  The position will assist in the maintenance of the company’s network and server systems. The position will have the opportunity to expand his experience with complex IT systems, such as advanced networking equipment, telephone equipment, Windows server systems and other systems as well.  The Systems Administrator I will interact with IT staff and end users daily to provide outstanding customer service.  

ESSENTIAL DUTIES AND RESPONSIBILITIES 

  • Configure and deploy PC's, laptops, printers and peripheral equipment 
  • Install and configure software for PC's and laptops 
  • Implement desktop hardware and software standards 
  • Provide 2nd level technical support for local office and supported remote users 
  • Assist with the configuration of servers for the EMA North American enterprise 
  • Assist with management of server performance to include file servers, database servers, web servers, domain resources, and DHCP and WINS servers for the LAN/WAN 
  • Document all process and changes with servers 
  • Perform system backups and data recovery. Resolve network communication problems 
  • Service Now – Service Management Suite to coordinate support activities 
  • Track hardware and software unitizing asset management procedures 
  • Provide weekly status reports to departmental management
  • Participate in desktop related project as assigned by management
  • On-call support after hours 

Minimum Qualification

  • Associates Degree in Computer Technology or equivalent work experience in lieu of a degree
  • 1 year minimum of technical support experience for end-user network      
  • Bachelor's Degree preferred