Consumer & Customer Care
Shah Alam, Selangor
Position ID: REQUISITION.ID
Functional Area: CUSTOM.FUNCTION
Location: OU.LOCATION, REQUISITION.ADDRESS
Number of Openings: One
Reporting to: Part Assistant Manager
Employment Type: Permanent
Apply By: 12 June 2018
Responsible in cash management, daily cash sales compilation, and to serve customer in
related with parts enquiry / issues.
- Manage payment in cash, cheque & credit card (i.e. receive payment, banking, issue
CCV (sales report), submission to GSSC & documentation) in daily basis from
external customers such as dealers, consumers, Authorised Service Contractors
& others. Daily sales compilation by end of the business day.
- Handle on unindentified payment & raise invoice/ reversal of any of advance payment
related with part purchase.
- Attend to walk-in customer on part enquiry & purchase. It includes management of
petty cash that is used in the daily operation of part purchase.
- Involve in sales order processing (pick, pack, invoice & ship).
A typical day at work
Responsible on part centre cash management, daily cash sales compilation, and to serve customer in related with parts enquiry and issues.
Who you are
You must have a Diploma or Degree in Warehouse or Logistic. with minimum SPM qualifications. Good verbal and oral communication skills. Have passion in customer service. Ability to multi-task, prioritize, and manage time effectively Able to work under pressure. Converse well in Bahasa and English and Chinese dialects is desirable
1. Diploma or Degree in Warehouse or Logistic.
2. Minimum with SPM qualifications.
3. Good verbal and oral communication skills.
4. Show interest in customer service.
5. Ability to multi-task, prioritize, and manage time effectively
6. Customer and result oriented
7. Able to work under pressure
8. Proficient in MS Office. (Excel & Words)
9. Able to write and converse well in Bahasa and English. Additional language
i.e. Chinese dialects is desirable.
Electrolux is a global leader in home appliances, based on deep consumer
insight and developed in close collaboration with professional users. We offer
thoughtfully designed, innovative and sustainable solutions for households and
businesses, with products such as refrigerators, dishwashers, washing machines,
cookers, vacuum cleaners, air conditioners and small domestic appliances.
Under esteemed brands including Electrolux, AEG, Zanussi, Frigidaire and
Electrolux Grand Cuisine, the Group sells more than 50 million products to
customers in more than 150 countries every year. In 2014, Electrolux had sales
of SEK 112 billion and about 60,000 employees.
Electrolux has been doing business since 1919. The headquarters are
located in Stockholm, Sweden, and the Electrolux share ELUXb is listed on
Nasdaq OMX Stockholm.