Premier Partner Telephone Account Manager
Full Time
Luton, United Kingdom

Be a reliable Partner for our Customers. Make them choose us every day.

Working for Electrolux
Electrolux Major Appliances UK are the only appliance manufacturer in the world to offer complete solutions for both consumers and professional users. The focus is on developing innovative solutions that are thoughtfully designed, based on deep and extensive consumer insight, to meet the needs of consumers and professionals.

Our team specifically works in partnership with Independent Kitchen retail studios in the UK offering a bespoke B2B solution that provides access to products & insight to the market that can really help take their business forward.

Each of our core UK brands Electrolux; AEG & Zanussi represents a promise to its market: “buy me and you will get this experience.” Strong brands are trusted brands; they have built a reputation with customers over time by living up to their promises of quality, innovation and leadership.

We are passionate about the world of independent kitchen retail and the ever-changing customer and consumer landscape, always striving to put our customers at the heart of everything we do, delighting our customers.

Job Purpose & Areas of responsibility:

1. Telephone Account Management (TAM)
You will work with a portfolio of existing Premier Partners to ensure that they are equipped and have the capability to sell our products.  You will act as a telephone account manager for these partners to optimise the commercial opportunity. You will be working to deliver the best Partner experience on behalf of Electrolux. 

You will work closely with internal teams to ensure we embed and deliver our premier partner promises

• Responsible for encouraging & identifying sales & display opportunities within your portfolio of customers, adding & demonstrating value to our customers business
• Ensuring your customer contact plan is achieved every month
• Identify where a visit might be required from the field sales team to explore and develop potential opportunities F2F via CRM.
• Assist the field based team with holiday and vacant territory cover over the phone

2. Key Account Support
• Work alongside the Divisional Sales Managers to support them with the management of our key accounts

3. New Business
• On-boarding of new customers in line with the Kitchen studio on boarding process
• Lead management (email inboxes, CRM)
• New Business account application support

4. Portal support
• Weekly download of warranty report which is to be sent to D&G
• Support with new user requests and the deletion of accounts no longer required ensuring our portal data is cleansed and kept up to date.

As a Telephone Account Manager your skills and qualifications will ideally include:
• Stakeholder management, Relationship building skills
• Good working knowledge of Electrolux’s products and services particularly pertaining to the Kitchen Studio
• Proven track record of direct selling with consistent over achievement of sales against target, however full training will be provided in line with the Kitchen Studio sales approach
• Excellent client management and presentation/communication through selling and delivering premium customer service
• Experience of sales within the Kitchen retail industry with a focus and insight into Built in is preferred 
• First class verbal, listening and written communications skills, with strong and confident presentation skills. 
• Proficient in Microsoft Office, including PowerPoint/Prezzi and Excel, and experience preferred of using a CRM solution, such as or similar
• Good numeracy, literacy and analytical skills with a good attention to detail
• Contributes to the overall team success through delivery of personal targets & builds effective team relationships
• Excellent organisational skills and territory management with proven ability to organise own schedule and prioritise effectively 
• To add value to the customer proposition through first in class telephone communication strategies to the defined customer base


• Demonstrate integrity with customers & colleagues

• Be empowered

• Always strive to improve

• Persuade & engage others to deliver business results

• Take ownership & accountability for performance

• Respond in a timely & effective way to different customer’s needs

• Resilient & tenacious when faced with difficulty

More info

In case of any questions, reach out to Sara Vigliotti, Talent Acquisition Partner UK & Ireland.E-mail: