Project manager CEE CCS
Project Management
Full Time

We are currently looking to hire a CEE Cluster CCS Project Manager

The main mission will be to drive projects and initiatives in CEE Cluster leading to simply outstanding customer and consumer experience (online, via phone/mail/social media contacts and during technical visits) at competitive cost levels as well as to revenue development.

Key projects include:

• Field operations operating model (analyses, business case and coordination of implementation)
• Business cases for contact centers
• Spare parts project
• B2C sales via consumer service (preparation of infrastructure)
• B2B Cost-to-serve optimization project (Direct deliveries improvement, sales evenness, etc.)
• Other relevant projects in CCS function (CRM, etc.)
• Work cross -functionally in matrix environment.

You have:

• At least 5 years of experience in excellent, high performing, commercial or service organization
• Project management skills
• Analytical and presentation skills
• Strong influencing and communication skills
• Ability to coordinate cross functional team
• General knowledge of tools used in B2B and B2C environment
• Understanding of consumer service, customer service, demand planning, supply chain areas
• Positive, open and agile approach
• Energy and self motivation
• Outside of box thinking
• Strong business leadership
• Fluent English
• Willingness to travel when needed