Quality and Continuous Improvement Specialist
Full Time

Quality and Continuous Improvement Specialist

Role Objectives:
Quality and Continuous Improvement Specialist will support and maintain the current Quality and Continuous Improvements framework across all process streams within the GSSC through: quality framework and improvement projects.

To maintain and develop quality and continuous improvements culture in the organization. To proactively support colleagues in running improvement projects with the aim of developing best practice in the Centre.

Key Operational Responsibilities:
• Lead and/or participate in productivity/quality improvement projects
• Analyze existing process inefficiencies in order to identify process automation opportunities, quality and efficiency improvements
• Maintain and develop quality framework and reporting tools, perform quality audits
• Periodically report quality results and control progress in corrective/improvement actions deployment
• Collaborate with Process Development Directors, Process Managers, Team Leaders, Project Leaders and project co-members to find root causes of existing inefficiencies, define and implement improvements
• Contribute to realization of the targets and tasks within the Quality and Continuous Improvement team
• Leading trainings and workshops to increase the number of Change Agents in the Krakow Centre
• Ensuring that productivity and quality of service meets customers’ expectations
• Create, update and maintain projects and quality framework documentation

Additional responsibilities outside of standard job responsibilities:
• Actively undertaking activities to increase own competency portfolio
• Resolving occurring problems and issues
• Supporting, if required, other business areas

Knowledge, skills and abilities required:

• University degree in economics, finance, math

Technical Skills:
• Very good Ms Excel
• Good working knowledge of SAP application
• VBA knowledge would be an asset

Preferred Career Experience:
• Minimum 2 years experience in finance and accounting, preferably in the Shared Service Centre environment
• Experience with Lean Six Sigma would be an asset

Soft Competencies:
• Strong communication skills
• Excellent analytical skills
• Ability to work under time pressure
• Passion for innovation, Drive for results and Customer Obsession

Other Requirements:
• Very good command of English
• Experience of working within multicultural, international environment