Senior Account Manager
Senior Account Manager Home Care & Small Domestic Appliances VIC
Management of Financial Targets – 25%
Manage the achievement of sales and financial targets set for the state.
Management of key accounts in VIC to meet product ranging and financial targets.
Service current accounts and develop new accounts to achieve the sales and financial targets
Leadership and People Management – 25%
Working with the National Field Sales Manager & National Account Managers, define VIC sales & distribution objectives and including define territory / account priorities for VIC account managers
Manage, coach and develop account managers s to improve job performance & efficiency, relationships and results.
Ensure clear sales, distribution & training goals are set and regular follow up is provided for VIC Home Care & SDA account managers in accordance with National sales strategies.
Assist the National Field Sales Manager in the recruitment, selection and training of field sales staff.
Ensure Electrolux values, procedures and guidelines are understood and manifest in all activities.
Field Activity Implementation – 20%
Manage the in-store activities of the assigned territory or group of accounts for the achievement of short and long-term sales & financial goals.
Ensure product displays and POS materials are maintained to meet best in class standards.
Ensure that sales & marketing promotions are executed effectively and in line with Electrolux brand guidelines & standards.
Ensure that sales and marketing initiatives comply with relevant Acts, legal demands and ethical standards.
Drive the Electrolux brand through outstanding customer service.
Train and Educate – 20%
Ensure all sales stakeholders have in-depth knowledge and understanding of Electrolux products, value propositions, promotional agendas and customer care services.
Ensure VIC team are equipped with adequate knowledge & materials, and have orgnaised training schedules with key accounts
Participate in regular sales training sessions to set strategies and determine business plans relating to assigned products or customers.
Ensure company promotional and marketing activity is at the forefront of customer’s attention.
Communication Management – 10%
Provide detailed sales reports to the National Field Sales Manager and General Manager.
Prepare and participate in National strategy meetings for Home Care & SDA and ensure VIC is briefed on the Home Care & SDA business performance.
Manage and facilitate the flow of communication from customers, major accounts and Home Care & SDA Account Managers up to National Field Sales Manager and General Manager.
Ensure complaints are followed up and that satisfactory solutions are obtained for both the customer and the company.
Maintain and foster relationships through all Electrolux divisions to ensure collaboration and cooperation in order to leverage the scale and expertise across all business functions.
Ability to work flexible work hours, including evening and weekend work.
Ability to undertake short regional stays.
Designated sales territory (subject to change, which may be local and/or regional).
A typical day at work
Ensuring the achievement of set Home Care & SDA sales and profit targets for VIC Lead and develop the Home Care & SDA state sales team Develop and grow key accounts in VIC
Who you are
You will have strong leadership and team building skills
Coaching and Leadership Skills.
Ability to communicate and network effectively.
Ability to successfully persuade and influence others.
Ability to relate to people at all levels in a confident and relaxed manner.
Ability to manage conflict and to ensure problems are resolved efficiently and effectively.
Ability to communicate (both verbal and written) clearly and fluently.
Ability to make presentations with confidence.
Ability to adapt interpersonal style and presentations to suit the audience.
Ability to deal with ambiguity and to make positive use of the opportunities it presents.
High level of planning skills.
Good organisational and time management skills.
Ability to work within a team and autonomously.
Ability to keep up to date with competitor information and market trends.
Ability to identify business opportunities for EHP.
Ability to work as a member of a close knit team and unsupervised.
Experience in floor care category highly regarded.
Ideally 3 + years sales experience in electrical goods industry.
Tertiary Qualifications in Business or similar will be highly regarded.
PC literate (minimum int. MS Office).