Account Manager: Online and Customer Experience
Full Time
Charlotte, Nc


Position is responsible for interfacing with The Home Depot Merchant (THD) team, Electrolux Major Appliances
(EMA) Manufacturing locations, Accounting/Finance, and internal EMA teams to drive profitable sales by focusing on two key strategic areas:  developing an interconnected selling experience online and in-store and delivering a best in class customer experience through the entire purchase journey.


  • Create and execute online sales strategy to increase EMA brand share.
  • Own online sales relationship with THD, including leading monthly brand advocate meetings and working directly with online merchant group.
  • Work with Customer Relationship Management (CRM) system and other tools and trends to measure results and data and develop plans to maximize sales and profits
  • Work collaboratively with THD Brand Advocate and EMA Marketing Manager to expand online content and create missing content where necessary.
  • Develop online promotional plans with EMA Merchandising team to maximize return
  • Work closely with THD Customer Experience merchant to improve key strategic metrics with goal of improving point of sale, customer reviews, product availability, delivery, after market care, and returns/damages.
  • Develop presentations, both internal and customer focused that communicate our ideas and positions in a clear and persuasive manner. 
  • Track performance of assigned product line(s) against specific financial and volume objectives.
  • Maintain and communicate all pertinent industry analysis data.
  • Create and maintain additional reporting for sales and Home Depot.
  • Ensure data integrity is maintained on items including, but not limited to, pricing, VSI, CTS, and item set-up.
  • Provide account support for Refrigeration and Freezer product lines.
  • Perform additional duties as assigned.

Minimum Qualification


  • Bachelor’s degree required;  preferably in Business Administration
  • 2-5 years sales or sales operations experience


  • Strong communication and presentation skills (written and oral)
  • Solid financial analysis aptitude  
  • Proven analytical and problem solving skills
  • Good basic knowledge of product development processes, advertising, marketing and sales
  • Proven competency in MS Office Applications, especially PowerPoint, Excel and Word 
  • Capable of setting priorities, meeting pre-determined deadlines and multi-tasking
  • Familiarity with Social Media Marketing
  • Basic understanding of Digital Marketing
  • Basic Understanding of Merchandising


  • English