APAC & MEA Master Technical Trainer
Consumer & Customer Care
Full Time
Bangkok, Thailand

Business Unit: Ownership Solutions, APAC & MEA
Reports to: Training & Development Manager, APAC & MEA

A Typical Day

  • Align with Service Engineering Project Managers on the training requirements and timeline to support new project launch.
  • Work with Service Engineering Project Managers on the contents to develop training materials.
  • Research, design and develop training materials using appropriate tools/methods e.g. eLearning, interactive presentation, videos, animation, FAQ, etc. And if needed, to support in multiple languages by working with local teams or agencies for local language translation.
  • Align with Training and Development Manager on training materials and training delivery support to local training teams/SMEs to improve the product knowledge of Consumer Facing teams (Service technicians and Contact Centers).
  • Execute training to local teams virtually and/or F2F in technical topics as necessary.
  • Complete other duties as requested by the Line Manager.


Minimum Qualification

Who You Are

  • Degree in Engineering
  • Over 5 years’ experience in Training, Product/Electrical Engineering, Aftersales services or Quality,
  • Proven experience as a curriculum developer, instructional designer, or similar role
  • Excellent knowledge and experience in Home Appliances industry
  • Proven success in digital content and training material preparations
  • Knowledge of learning theories and instructional design models
  • Experienced in a regional role and working in matrix organization, cross-levels, cross-functional and multicultural
  • Strong communication and presentation skills (written and verbal)
  • Customer focused/centric
  • Action oriented with a focus on results and proactive. Good organizational skills and time management
  • Continuous Improvement Mindset/Growth Mindset Collaborative and strong sense of teamwork
  • Open to feedback and coaching
  • Integrity and trust
  • Very good English command (written and verbal).  Other languages in APAC & MEA region in an advantage
  • Open to Thai and non-Thai nationality


Apply now

We encourage you to apply as soon as possible as candidates will be interviewed continuously. The position may be filled prior to the date described as 'Apply by'