AR Specialist, Team Lead
Full Time
Charlotte, Nc

The Team Lead is responsible for providing guidance, instruction, direction, and leadership to the accounts receivable team. This individual will focus on working with the team to define and standardize best practices for each Sales Channel while creating and maintaining customer profiles, managing the receivables, maximizing collections, and minimizing past dues.


  • Be the subject matter expert for assigned portfolios, collection and chargeback processes
  • Create and maintain process profiles on assigned customers and provide training to individual team members
  • Provide reporting to all Stakeholders that will assist in improving the Order to Cash Process
  • Collaborate with others to identify and execute process improvement initiatives
  • Partner with management and various business groups to manage customer disputes, drive issues to resolution and execute actionable items
  • Manage receivable escalations and disputes
  • Monitor aging service level and ensure targets are met
  • Provide excellent customer service to both internal and external customers 
  • Train and develop team members to maximize their productivity and efficiency
  • Delegate effectively for proper utilization of team member time and talent
  • Create, compile an analyze management reports to take appropriate action
  • Periodic team readouts to Sr Leadership


Minimum Qualification

  • B.S. Degree, preferably in a business-related field  
  • Prior experience managing accounts receivable or other financial processes in a high volume environment with multiple systems and complex practices and processes
  • Experience in a shared services environment is preferred


  • Strong analytical and problem-solving skills
  • Demonstrated leadership abilities
  • Effective communicator with proven success at all levels of business communication
  • Ability to develop new strategies and options for business challenges
  • Strong understanding of business processes and ability to document as needed
  • Demonstrated effective organizational skills and attention to detail
  • Self-starter who is motivated, flexible and works well in a team and multi-functional environment
  • Ability to perform robust business process analysis, recommend and execute solutions
  • Knowledge of appropriate internal control practices and experience maintaining and improving such controls
  • Ability to adapt to changing business priorities and timelines and adjust project and tasks accordingly
  • Operates with the highest level of integrity
  • Builds trust and follows through on commitments and deadlines