AR Team Lead
Full Time
Charlotte, Nc


The Team Lead is responsible for providing guidance, instruction, direction and leadership to the accounts receivable team. This individual will focus on working with the team to define and standardize best practices for each Sales Channel, creating and maintaining customer profiles and execution of best practices to manage the receivables, maximize collections and minimize past dues.


  • Be the subject matter expert for assigned portfolios, collection and chargeback processes
  • Create and maintain process profiles on assigned customers and provide training to individual team members
  • Provide reporting to all Stakeholders that will assist in improving the Order to Cash Process
  • Collaborate with others to identify and execute process improvement initiatives
  • Partner with management and various business groups to manage customer disputes, drive issues to resolution and execute actionable items
  • Manage receivable escalations and disputes
  • Monitor aging service level and ensure targets are met
  • Provide excellent customer service to both internal and external customers
  • Train and develop team members to maximize their productivity and efficiency
  • Delegate effectively for proper utilization of team member time and talent
  • Create, compile an analyze management reports to take appropriate action
  • Periodic team readouts to Sr Leadership

Minimum Qualification


  • B.S. Degree, preferably in a business-related field
  • Prior experience managing accounts receivable or other financial processes in a high volume environment with multiple systems and complex practices and processes
  • Experience in a shared services environment is preferred