Area Service Manager Bangalore
Consumer & Customer Care
Full Time
Bangalore, India
2022-06-30

A Typical Day

  • Responsible for building Service Authorised Service Centre ( ASC ) network and Trade Management
  • Lead Field Services, from ASC Management aftermarket business development
  • Responsible for driving Services with Process Compliance and ensure organisation’s processes and policies are adhered by ASC.
  • Deliver very ambitious targets on consumer satisfaction. Net promoter score and consumer effort score.
  • Implement/review/enhance field service Operations
  • Drive and deliver operational KPIs ( Service and Revenue )
  • Manage field Service team to provide optimum customer services
  • Provide support and guidance to ASC Service staff to ensure timely and quality Customer services
  • Address Customer and Trade queries, resolved issues and obtain feedbacks
  • Demonstrate outstanding Customer Services through maintenance of high quality and integrity at work environment.
  • Provide inputs to Business, ASC field Service operations, training and quality team as applicable.
  • Assist in goal setting, skill enhancement and performance review activities for field team.
  • Market visit meeting ASC and Trade partners
  • ASC Audit and controls

Minimum Qualification

Who You Are

  • Competencies to be stated, Electrolux as well as technical competencies to be listed below.

  • For you to succeed in this role, you should be:

  • Expert- You not only know your area of expertise, you’re passionate about achieving your commitment

  • Energetic – Your enthusiasm is infectious, inspires, and engages your colleagues and collaborators to achieve, deliver, be accountable and own their work. You will also have the passion essential to delivering results in both the short and long term. 

  • Team player - You should be comfortable in dealing with people with different backgrounds and responsibility;

  • Agile– you need to understand changes and have creative thinking to achieve your goal

    You are expected to participate in special projects as requested by Electrolux management either as required by the business and/or as part or your career development plan.


    EDUCATION
  • You should have a degree in bachelor of Engineering
  • Fluent in English (oral and written)
  • Knowledge of Appliance & Built-In (Preferred )
  • Experience of Franchisee Management

#LI-AS3

Apply now

We encourage you to apply as soon as possible as candidates will be interviewed continuously. The position may be filled prior to the date described as 'Apply by'