Area Service Manager Delhi NCR
Consumer & Customer Care
Full Time
New Delhi, India
2022-06-30
A Typical Day
- Responsible for building Service Authorised Service Centre ( ASC ) network and Trade Management
- Lead Field Services, from ASC Management aftermarket business development
- Responsible for driving Services with Process Compliance and ensure organisation’s processes and policies are adhered by ASC.
- Deliver very ambitious targets on consumer satisfaction. Net promoter score and consumer effort score.
- Implement/review/enhance field service Operations
- Drive and deliver operational KPIs ( Service and Revenue )
- Manage field Service team to provide optimum customer services
- Provide support and guidance to ASC Service staff to ensure timely and quality Customer services
- Address Customer and Trade queries, resolved issues and obtain feedbacks
- Demonstrate outstanding Customer Services through maintenance of high quality and integrity at work environment.
- Provide inputs to Business, ASC field Service operations, training and quality team as applicable.
- Assist in goal setting, skill enhancement and performance review activities for field team.
- Market visit meeting ASC and Trade partners
- ASC Audit and controls
Minimum Qualification
Who You Are
- Competencies
to be stated, Electrolux as well as technical competencies to be listed below.
- For you to
succeed in this role, you should be:
- Expert- You not only know your area of expertise, you’re
passionate about achieving your commitment
- Energetic – Your
enthusiasm is infectious, inspires, and engages your colleagues and
collaborators to achieve, deliver, be accountable and own their work. You will
also have the passion essential to delivering results in both the short and
long term.
- Team player - You
should be comfortable in dealing with people with different backgrounds and
responsibility;
- Agile– you need to understand changes and have creative
thinking to achieve your goal
- You are
expected to participate in special projects as requested by Electrolux
management either as required by the business and/or as part or your career
development plan.
EDUCATION - You should have a degree in bachelor of Engineering
- Fluent in English (oral and written)
- Knowledge of Appliance & Built-In (Preferred )
- Experience of Franchisee Management
#LI-AS3
Area Service Manager Delhi NCR
Consumer & Customer Care
Full Time
CountryIndia
LocationNew Delhi, India
Posted on2022-04-13
Apply nowWe encourage you to apply as soon as possible as candidates will be interviewed continuously.
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Apply now
We encourage you to apply as soon as possible as candidates will be interviewed continuously. The position may be filled prior to the date described as 'Apply by'
Share: