Business Transformation Manager (Temporary assignment of at least 6months)
Project Management
Full Time
Stockholm, Sweden

Business Transformation Manager (Temporary assignment of at least 6months)

At Electrolux, our consumer is at the heart of everything we do.

Our Europe Central Sales Team is looking for a Business Transformation Manager to join the central Consumer Service team. In this role, reporting to the Service Operations manager, you will be an active part of the Consumer Service and ConCenT (Consumer Centric Transformation) team and provide functional guidance to the ConCenT key users in the European countries. (ConCenT is an amazing Electrolux initiative, apply to know more!)

As the Business Transformation Manager (BTM), you have three different focus areas: 

• You work in close collaboration with the functional managers for Contact Center, D2C (Direct to Consumer) Sales and Service Operations, Quality/Continuous Improvements, IT, Legal, Finance, local stakeholders and implementation partners
• You take over the responsibility for implementing a pan-European Field Service Management Solution as your main task 
• Other project short term tasks will be to implement and support already live markets with Work Force forecasting solution

This is a full-time temporary position based in our Global Headquarters office in Stockholm/Stadshagen where we are 65+ nationalities under the same roof and we’re quite happy with the look and feel of the office!

Your Everyday Challenge

The Consumer Service BTM role is about an excellent understanding of the Consumer Service business processes (both “current processes” and “to be” processes) and how our organization works. 

On the top, this BTM role is about knowing how “to be” consumer service processes should be executed in the related systems of ConCenT (and non-ConCenT).  This role is about driving business process transformation through execution of “to be” processes in respective systems and tools. 

This is not an IT role, but rather a process development/project manager and business transformation role.

• You drive the development of European processes via pilot country, supported by the ConCenT tool. The job includes defining and documenting business requirements for development of support tools, communicating the requirements to the development team, and following the progress during the development process which are organised in an agile working method
• You are responsible for the deployment including testing, training and change management of new or enhanced processes, and ConCenT sub-applications
• You create and deliver project work plans and revise as appropriate to meet changing needs and requirements 
• You identify resources and assign responsibilities
• You manage day-to-day operational aspects of the project(s)

Who You Are

International. You enjoy working in a truly global environment and you like to deliver in cross-functional teams. 
Team player & collaborator. You are inspiring team player characterized by a high level of integrity, diligence, support, and enthusiasm for helping both internal customers and the development teams.
Credible and influential. You have proven ability to manage internal customers on multiple levels towards common goals.
Agile. You like working in a fast-moving environment, being open to fast changing priorities and flexible in the way you deliver against strict deadlines and dealing with ambiguity. 
Analytical and process oriented. You have a good operational understanding and/or expertise regarding processes related to Service Operations area with experience in business needs and requirements analysis, mid-range planning and execution.
Great listener and communicator. You have outstanding communication skills and can convince, influence, train and engage stakeholders, peers, and colleagues on the ConCenT transformation journey.
Multitasker with focus. You perform effective and efficient as Multi-Tasker while switching between technical expertise to support & customer care.
“Can do” mentality. You like to scout and autonomously deliver on process and tool support for both an outstanding consumer experience as well as delivering commercial solutions to our consumers.

Minimum Requirements

• BA or BS preferred. Business or IT discipline is preferred
• 5 years related work experience dealing with cross-functional decision making and supporting business objectives
• 5+ years’ system issue resolution, project management planning and Consumer Service experience with a strong focus in operational business processes
• Thorough knowledge of business processes and operations in Service Operations area
• Experience in the international rollout of large CRM projects or experience as key/super user for relevant applications (CRM/FSM) preferred
• Competent in required project methodology and an expert on service operations activities

Please apply in English.

Talent Acquisition Partner: Sara Vigliotti 
Apply now

We encourage you to apply as soon as possible as candidates will be interviewed continuously. The position may be filled prior to the date described as 'Apply by'