Claims Associate
Supply Chain
Full Time
Mississauga, Canada

Electrolux Major Appliances has an opening for a Bilingual Claims Associate


  • Issuing and filing customer credits, and follow up on pending credits
  • Retrieve dispositions from the CRM system (CSG group) to process credits
  • Issuing and filing billings for refurbish centers
  • Interact with dealers, refurbish centers, sales representatives, sales support department, A/R department and accounting department
  • Data Entry of credits and debits
  • Making decisions according to policies and procedures and Sarbanes Oxley for field scraps, damage allowances and return authorizations
  • Collaborates with logistics team, dealers and sales team to resolve claims
  • Researching shipping discrepancies, such as shortages, overage,and outstanding credits
  • Communicates with carriers to issue return authorization for refused product and redirect to refurbish.
  • Making sure that RA's are cleaned up within 60 days, credits to customers and re-bill to the refurbish centers.

Minimum Qualification


  • Excellent communication skills (written and verbal)
  • Proficiency in Microsoft Office
  • Knowledge of the Focus System, Claims Web Page, Excel and Word, Cognos
  • Highly organized and able to prioritize
  • Energetic, assertive, punctual, reliable and be able to work both as a team player and alone
  • Problem solving and decision making