Claims validation specialist
Consumer & Customer Care
Full Time
Moscow, Russia

Eat, sleep and breathe consumer care.

We are looking for a Claims Validation Specialist (project work) to be a part of our Customer and Consumer Service Team. Based in Moscow, Russian Federation, we are going to set up a new approach to our service chain and make sure our partners fully match with our requirements.

A typical day at work:

Your main responsibility within a team would be to cooperate closely with service centers and to receive proper and in-time reporting from them to be able to analyze the repairs cost. One of the most important part here is that you would be part of the transformation process starting direct contracts with the partners. You would also perform frequent audits in the service centers across Russian Federation in order to check their way of working.

Who you are:

Ambitious. - You always strive for better, in your work and for your future.
Adaptable. - Ours is a dynamic, fast-paced environment that asks for flexibility and agility.
Open. - You keep the consumer and customer front of mind, bringing an outside-in perspective to encouraging cross-collaboration, utilising diversity and encouraging open feedback.
Aimed at growth. - You love to explore new ideas and drive continuous improvement, not only to do your best work but to develop your capabilities and acquire new skills. 

Minimum Qualification

  • High education.
  • Working experience in aftersales would be an advantage.
  • Technical background would be an advantage.
  • MS Office knowledge (Excel is a must).
  • Driving license (B category) would be an advantage.

Required languages:

  • Native Russian;
  • Basic English.