Cloud & Data Center Infrastructure and Support Specialist
IT
Full Time
Pordenone, Italy
2019-04-30

Challenge the way we do IT. For the better

For us, going to work everyday has an even greater purpose than putting the latest product or technology on the market. It’s about improving the everyday lives of millions. By being brave and open for new ideas – we can push the boundaries for cooking, cleaning and wellbeing at home. But to keep doing so, we need more people who want to innovate and re-imagine what life at home can be.

Cloud & Data Center Infrastructure and Support Specialist


Venue: Pordenone

Electrolux IT is responsible for the IT strategy of the Electrolux Group and how this is implemented throughout an extensive range of solutions, systems and applications that are fundamental for all of the Group’s operations around the world. The Data Centre Services team is part of the Global Operations organization within Electrolux IT and is responsible for providing server technical solutions and support, as well as day to day operations and system management..
This position is responsible for daily management and proactive monitoring of enterprise level systems including Environmental levels of the Data Center on a Hybrid context. Perform daily, weekly, monthly, and yearly Data Center operational functions. The operator is the first line of defense for an incident and problem management. This position works on shifts. 


You will
• Responsible for monitoring all system status IE: Windows, AS/400, AIX, Linux, Networks Switches, and Routers. 
• Manage system backups and batch processing IE Robot Scheduler, BRMS, TSM, 
• Access the Cloud Operations portal to view the cloud resources that the operators manage, and the provisioning tasks assigned to operators.
• Resolve errors that occur during provisioning or when modifying an existing virtual machine.
• Perform activities on behalf of cloud users: Change the state of a cloud resource to start, stop, or pause; terminate VMs; take and restore snapshots.
• Coordinate and communicate with all responsible parties and user groups for major system outages, notifications, and enterprise updates.
• Assist customers and other IT personnel (1st and 2nd level support).
• Address or escalate any critical alerts via automated notifications or by manual monitoring. 
• Follow problem escalation procedures to address issues in a timely manner.
• Contact and work with 3rd party vendors and global users.

Who you are
Team player. You have strong collaboration skills with the ability to work effectively both with internal and external (offshore) partners remotely as well as under pressure
Proactive. Positive, flexible approach to delivery. You’re not just solving the tasks, you always think ahead and pro-actively drive change initiatives
International. You are used to a global environment with colleagues all over the world 
Clear communicator. You can easily communicate to different types of audiences and the ability to explain technical aspects in simple terms
Curious. You have an endless desire to always improve projects and to get better at what you do.
Autonomous. You thrive when given the freedom to create your own rules and conditions.

EDUCATION AND EXPERIENCE
Required High School Diploma in Information Technology/Computer Science
Flexibility: 24x7 work schedule. 
2+ years of experience as a computer operator or system analyst
Really Good English Knowledge written and verbal
Good Knowledge on Data Center infrastructure, security, and connectivity 
Good Knowledge of main O.S. (Linux, Windows)
Hypervisor Knowledge, 1+ experience a plus
General programming experience in any scripting language on Windows & Linux environment
Development of languages knowledge
Excellent troubleshooting capabilities
Fluent English (speaking and writing)