Cloud Service Manager
Cloud Service Manager
At Electrolux we have a greater purpose than launching the latest product or technology. We want to improve the everyday lives of millions in a sustainable way. But to keep doing so, we need more people who want to innovate and re-imagine what life at home can be.
Electrolux Global IT Solutions team is strengthening its focus and capabilities in the area of Cloud Service. The purpose of the position is to be the point of contact for cloud service provider services managed by Global Solution’s cloud office as well as develop the cloud journey we are embarking on. The role is key for designing the new organization, as well as establishing the necessary platform for the on-going cloud initiatives which will increase the cloud presence in the next few years substantially. Currently the two cloud service providers managed in cloud office are Azure and IBM cloud, but more will be added.
What you will do:
As highly appreciated service manager you are expected be accountable for:
• Managing incoming pipeline of new projects and demands.
• Align operational decisions and development plans to security policy and guidelines.
• Managing service documentation, eg Service catalog content, support documentation, etc.
• Planning and performing necessary lifecycle management initiatives to keep the technical debt to a minimum.
• Deciding suppliers and ensuring process compliance cross suppliers
• Conduct interactive status meetings with internal customers and services providers to review ongoing activities and progress.
• Propose sourcing options for the service according to existing policies
• Acting as point of escalation for operational issues affecting the services
• Creating, following up and reporting on service metrics according to agreements
• Creating and following up budget
• Create the cloud office team according to agreed mandate and set-up.
Who you are:
You are expected to hold a university degree in IT and have previous experience in service management role, preferably in cloud delivery with one of big public clouds providers, or within infrastructure outsourced environment. Some travel and willingness to adjust working hours is needed. As you know, this is a fast pacing environment which has already changed our way of working. You should be able to manage multiple stakeholders with different maturity and requirements. You are also expected to work collaborative, thinking strategic but also utilize existing capabilities internally and externally to take us down the target operating model we have envisioned. You are fluent in English and have no problem making yourself understood through phone, online tools or standing on a stage.
What we offer:
Electrolux offers an exciting and challenging job opportunity in an international environment, with a high degree of independence and entrepreneurship.
The Electrolux Group provides career opportunities within a global, fast moving, growing yet lean organization. This role will have several touch points globally within the company.
Who we are:
Electrolux is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our brands, including Electrolux, AEG and Frigidaire, we sell approximately 60 million household products in approximately 120 markets every year. In 2019 Electrolux had sales of SEK 119 billion and employed 51,000 people around the world. For more information go to www.electroluxgroup.com.
At Electrolux, we have a top management team who are passionate about gender diversity and diversity in general. It’s integral to our Talent process, in how we grow talent. It’s embedded in our initiatives and we have strong metrics to track this. But it’s not just from the top. There is a network called Women at Electrolux operating in six major geographies that generates belief from the grassroots and keeps the topic top of mind. That combination is for us very powerful.
In terms of metrics, we have very clear targets. To get to the right rotation, the right successions, we have to take tangible steps. We push ourselves to find great talents male and female.
Contact person: Maria Redin