Conact Center Agent
Consumer & Customer Care
Take the calls that make someone’s day.
We are looking for a Contact Center Agent (temporary contract) to be a part of our new in-house contact center. Based in Moscow, Russian Federation, our team is aimed at creating best-in-class brand and product ownership experience for the consumer, both online and via the phone/mail/social media contacts.
A typical day at work:
Your main responsibility within a team would be to field and elaborate incoming calls from our customers touching product usage, promo conditions, repairs issues etc. Besides, you would also be responsible for consumers' requests via digital channel. One of your responsibilities would also be cross-sales, but only for accessories and spare parts category. You would also input necessary data in the corporate database and provide in-time reporting, based on company's policies.
Who you are:
Ambitious- You always strive for better, in your work and for your future..
Agile. - You work efficiently and proactively to deliver results.
Open. - You keep the consumer and customer front of mind, bringing an outside-in perspective to encouraging cross-collaboration, utilising diversity and encouraging open feedback.
Aimed at growth. - You love to explore new ideas and drive continuous improvement, not only to do your best work but to develop your capabilities and acquire new skills.
- High education.
- 2+ years of experience in contact center, preferably in consumer electronics sphere.
- General knowledge of IT systems used in contact centers.
- MS Office Knowledge (Excel is a must).
- Native Russian;
- Basic English.