Consumer Care Officer
Consumer & Customer Care
Shah Alam, Selangor
Position ID: REQUISITION.ID
Functional Area: CUSTOM.FUNCTION
Location: OU.LOCATION, REQUISITION.ADDRESS
Number of Openings: One
Reporting to: Chiong Kung Ching
Employment Type: Permanent
Apply By: 30 September 2018
Responsible to serve customer by providing product, spare part and service information. Resolving consumer enquiries and complaints to ensure consumer satisfaction and better customer experience.
Good initiative to equip with product knowledge and operation knowledge in order to resolve the consumers’ enquiries professionally. Always prioritize to deliver satisfactory performance (call answer rate, consumer satisfaction level, service call avoidance & etc.). Understanding Singapore geographic & experience in handling Singapore consumers.
1. Answer phones professionally and respond to consumers' enquiries (product, service & spare part information) & always show interest in customer service. Strong minded to work under pressure.
2. Any other adhoc or administrative duties as assigned related to customer service from time to time. Good organizational commitment and ability to multi-task.
3. Generate revenue by offering extended warranty, consumable & accessories products to consumer.
1. Possess SPM/STPM or Diploma/ Degree in any field.
2. Good verbal and oral communication skills.
3. Proven customer support experience and passionate in customer service.
4. Strong phone contact handling skills and active listener.
5. Able to work under pressure.
6. Ability to multi-task, prioritize and manage time effectively.
7. Able to work independently with minimal supervision.
8. With excellent MS Office, Excel and Work Skill.
9. Conversant in English and ability to converse in Chinese language an added advantage.
Electrolux shapes living for the better by reinventing taste, care and wellbeing experiences, making life more enjoyable and sustainable for millions of people. Through our brands, including Electrolux. AEG, Anova, Frigidaire, Westinghouse and Zanussi, we sell more than 60 million household and professional products in more than 150 markets every year.