Consumer Contact Center Specialist CZ/SK
Consumer & Customer Care
Full Time
Prague, Prague
2020-09-29

Consumer Contact Center Specialist Czech and Slovakia 

OBJECTIVES:

To create best-in-class brand and product ownership experience for the consumer, both online and via phone/mail/social media contacts.

ESSENTIAL DUTIES AND RESPONSIBILITIES
(Below Responsibilities for this position will include, but are not limited to the one below):

• Answer calls and respond to emails, chats from end consumers 
• Manage and resolve consumer complaints
• Provide consumer with product and service information
• Present  to consumer additional services – cross sales 
• Cooperation with other functions of Electrolux (e.g. technical support, marketing, ownership solutions, etc.)
• Working & processing data in Electrolux systems  &tools like CTI, Regulus, SAP, KM or others
• Taking part in trainings (in class, online, self-study) in order to expand knowledge of company and position
• Understanding of company culture, products, services, and policies 

YOU:

• At least 2 year experience on similar position in call center industry
• Technical focus preferred 
• Czech or Slovak fluent, English is advantage 
• Consumer focused person 
• Excellent communication and written language skills
• Ability to learn fast in a changing environment
• Open minded, collaborative and proactive approach


Apply now

We encourage you to apply as soon as possible as candidates will be interviewed continuously. The position may be filled prior to the date described as 'Apply by'