Consumer Engagement Agent
Consumer & Customer Care
Full Time
Helsinki, Finland
2019-10-25

Look after our consumers and we’ll look after you.

Our consumers are our world. We obsess about their wants and needs, from designing a product through bringing it to life to helping to look after it when they take it home. And that’s where you come in – going above and beyond to listen, understand, empathise and provide a solution that doesn’t just fix an issue, but makes for a positively better experience. Join our team with a just-do-it attitude and we-are-in-it-together feeling to keep shaping living for the better.

A TYPICAL DAY
In our Consumer Contact Centre, you’re the first call our consumers make when they need us most. With training in everything we do, across our appliances and brands, you’ll be able to advise on everything from a break down or performance issue to warranties and product registration, spares and accessories. And if you can’t sort it there and then, you’ll be able to arrange a visit from a Technician. The backend team will always support you to solve issues fast and promptly. We also want to learn from every call and every consumer, so your insight will be invaluable in shaping living for the better.

WHO YOU ARE
• Consumer focused. You understand and empathise with people and can apply your people and problem solving skills to reassuring customers.
• Flexible. You can manage changing priorities with ease.
• Problem-solving. You see challenge as opportunity.
• Results-driven. You aim to fix any issue the first time, following up as needed to reach a resolution that satisfies the customer.
• Ambitious. You always strive for better, in your work and for your future.
• Team player. You enjoy and nurture the relationships within your team enabling continuous improvement of our consumer’s experience.

EDUCATION & EXPERIENCE
• Experience in a similar role, experience from a call center is meriting
• Excellent customer service skill
• Social media communications experience is meriting
• Experience from ERP-system, SAP is meriting
• Fluent in Finnish & English

Your working hours will often be Monday-Friday 8:00-16:00, but there will also be shifts between 9:00-17:00 and 10:00-18:00.

As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.

Apply now

We encourage you to apply as soon as possible as candidates will be interviewed continuously. The position may be filled prior to the date described as 'Apply by'