Consumer Engagement Agent, Digital Care
Consumer & Customer Care
Full Time
Helsinki, Finland

Take the calls that makes someone’s day

Consumer Engagement Agent, Digital Care

Our customers are our world. We obsess about their wants and needs, from designing a product through bringing it to life to helping to look after it when they take it home. And that’s where you come in – going above and beyond to listen, understand, empathise and provide a solution that doesn’t just fix an issue, but makes for a positively better experience. Join our team with a just-do-it attitude and we-are-in-it-together feeling to keep shaping living for the better.

As the first line of contact for our consumers, when they need us the most, you will be providing invaluable service to get them through the day. In addition to other contact center tasks you will be specialized to handle the consumer service via digital channels, especially chat and social media channels.

With the phone, mail and chat as your main tools of delivering outstanding service, you will be taking care of service calls, managing complaints and providing product information. You will also follow up the service bookings and if needed, contact the service partners in order to finish the consumer’s service visit. 

In your role as Consumer Engagement Agent you will also support the consumers with basic webshop tasks, for example finding the correct part to fit the appliance or to check the delivery status. The backend team will support you in solving any of these issues fast and promptly. Products ranging from dishwashers and dry tumblers to coffee machines and toasters will be your line of expertise when our consumers look for guidance.

•Consumer focused. You understand and empathise with people and can apply your people and problem solving skills to reassuring consumers.
•Flexible. You can manage changing priorities with ease. 
•Problem solving. You see challenge as opportunity.
•Results-driven. You aim to fix any issue the first time, following up as needed to reach a resolution that satisfies the consumer. 
•Sales oriented. You create opportunities for future service sales
•Team player. You enjoy working with the dynamic team
•Positive mindset. You enjoy working with the consumers keeping up the good spirit

•Experience from consumer service position or similar
•Good computer skills
•Fluent in Finnish and English, Swedish is meriting
•Social media communications experience 

Apply now

We encourage you to apply as soon as possible as candidates will be interviewed continuously. The position may be filled prior to the date described as 'Apply by'