Consumer Experience Program Controller
Consumer Experience Programme Controller
Enable millions of consumers to have an outstanding experience.
At Electrolux we are passionate about improving everyday life for millions of people and the planet. It’s embodied in everything we do. We believe that great tasting food brings people together. That our favorite clothes bring out the best in us. And that the home should be a place for wellbeing, a place to care for ourselves and our loved ones.
Creating an outstanding brand and product ownership experience for consumers and retailers together with offering commercial solutions, are key Electrolux objectives. This is where you come into the picture!
For our Business Area Europe, as part of the Peace of Mind (PoM) Controlling team, we are after a Consumer Experience Programme controller, reporting to the PoM controller. You will be an active part of the PoM and ConCenT team and be instrumental to quantify and monitor the business value of transformational investments driving consumer experience. You will be working closely with controlling, sales, operations, the shared service center and IT to understand the end to end process.
This is a full-time permanent role preferably based in our Global Headquarters office in Stockholm/Stadshagen where we are 60+ nationalities under the same roof and we’re quite happy with the look and feel of the office!
A regular day at work
This role requires an excellent understanding of the Consumer Experience Transformational Projects across PoM, consumer service, D2C sales channels & marketing and their value drivers for Electrolux.
The scope of these projects goes from ERP replacement; introducing Artificial Intelligence in contact center processes; through to developing new services and commercializing them relying on the updated platform. It is by nature a cross-functional role and gives excellent insight on how our organization works.
You will support in the preparation of project Business Cases and project approval documentation (Investment Request) and definition of measurable project business goals in preparation phase; as well as evaluate expected impacts of programs/projects and provide recommendation to management for go/no-go decisions.
The job includes challenging the project Costs and Benefits as well as being responsible for program/project budget controlling, cost controlling, performance management during project execution phase and follow up phase.
You will be a strong finance business partner to the programme manager, business functional owners and provide consultancy and support to projects in controlling topics.
Who you are
International. You enjoy to work in a truly global environment and you like to deliver in cross-functional teams
Team player & collaborator: you are an inspiring team player characterized by a high level of integrity, diligence, support, and enthusiasm for helping both internal customers and the development teams
Credible and influential: you have proven ability to manage internal customers on multiple levels towards common goals
Agile: You like working in a fast moving environment, being open to fast changing priorities and flexible in the way you deliver against strict deadlines and dealing with ambiguity.
Analytical and process oriented: you have a good operational understanding and/or expertise regarding processes related to either the service area with experience in business needs
Great listener and communicator. You have outstanding communication skills and have the ability to convince, influence and engage stakeholders, peers, and colleagues on the ConCenT transformation journey
Multitasker with focus: You perform effective and efficient as Multi-Tasker while switching between technical expertise to support & customer care
“Can do” mentality: You like to scout and deliver on process and tool support for both an outstanding consumer experience as well as delivering commercial solutions to our consumers
• Masters degree in a relevant field such as business or finance
• Minimum 5 years work experience in a similar position (We will also consider other applications based on mindset and approach)
• Experience dealing with cross-functional decision making and horizontal leadership
• Experience in and passion for Program controlling, Projects financial management and business case building
• Experience in the international rollout of large SAP / CRM projects preferred
• Comfortable to work in a team/office/virtual environment as well as works autonomously
Contact person: Sara Vigliotti