Consumer Service Specialist
Consumer & Customer Care
Full Time
Helsinki, Finland
2021-03-17

By creating desirable solutions and great experiences that enrich people’s daily lives and the health of our planet, we want to be a driving force in delivering enjoyable and sustainable living. At Electrolux, we shape living for the better. 

For us going to work every day has an even greater purpose than putting the latest product or technology on the market. It’s about improving the everyday lives of millions. By staying humble and open for new ideas – we can push the boundaries for cooking, cleaning, and wellbeing at home. But to keep doing so, we need more people who want to innovate and re-imagine what life at home can be.

For that, we employ great people from a wide variety of backgrounds – not just because it’s the right thing to do, but also because we believe that diverse perspectives make our business stronger and more innovative. If you share our values, come find your place in our global community. Meet us on @lifeatelectrolux and career.electroluxgroup.com to learn more.

Consumer Service Specialist

Location: Helsinki 


Our customers are our world. We obsess about their wants and needs, from designing a product through bringing it to life to helping to look after it when they take it home. And that’s where you come in – going above and beyond to listen, understand, empathise and provide a solution that doesn’t just fix an issue, but makes for a positively better experience. Join our team with a just-do-it attitude and we-are-in-it-together feeling to keep shaping living for the better. 

A TYPICAL DAY

Operational Responsibilities: 

As the first line of contact for our consumers, when they need us the most, you will be providing invaluable service to get them through the day. With the phone, mail and chat as your main tools of delivering outstanding service, you will be taking care of service calls, managing complaints and providing product information. 
You will also follow up the service bookings and if needed, contact the service partners in order to finish the consumer’s service visit. You can also support the consumers with basic webshop tasks, helping consumers to find the correct part to fit the appliance or to check the delivery status. You will be supported by the backend team to solve the issues fast and promptly. We are actively maintaining the knowledge management database so in case of missing information, you should be able to add the missing content. Products ranging from dishwashers and dry tumblers to coffee machines and toasters will be your line of expertise when our consumers look for guidance.

WHO YOU ARE

Consumer focused. You understand and empathise with people and can apply your people and problem-solving skills to reassuring consumers.
Flexible. You can manage changing priorities with ease. 
Problem solving. You see challenge as opportunity.
Results-driven. You aim to fix any issue the first time, following up as needed to reach a resolution that satisfies the consumer. 
Curious. You want to know everything about everything.
Positive mindset. You enjoy working with the consumers keeping up the good spirit.

EDUCATION & EXPERIENCE

• Experience from consumer service position or similar.
• Good computer skills.
• Social media communications experience is meriting.
• Sales oriented for future service sales.
              
Required Languages: Fluent in Finnish and English, Swedish is meriting

Electrolux is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our brands, including Electrolux, AEG and Frigidaire, we sell approximately 60 million household products in approximately 120 markets every year. In 2020 Electrolux had sales of SEK 116 billion and employed 48,000 people around the world. For more information go to www.electroluxgroup.com.

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Apply now

We encourage you to apply as soon as possible as candidates will be interviewed continuously. The position may be filled prior to the date described as 'Apply by'