Consumer Service Specialist
Consumer & Customer Care
SHAPE LIVING FOR THE BETTER
By creating desirable solutions and great experiences that enrich people’s daily lives and the health of our planet, we want to be a driving force in delivering enjoyable and sustainable living. We go to work every day determined to shape living for the better – for our customers and for the health of our planet.
For that, we employ great people from a wide variety of backgrounds – not just because it’s the right thing to do, but also because we believe that diverse perspectives make our business stronger and more innovative. If you share our values, come find your place in our global community. Meet us on @lifeatelectrolux and career.electroluxgroup.com to learn more.
Electrolux is a successfull international company, leader in the home and professional appliances markets with its headquarters in Stockholm.
Our company is present in 60 countries and sells in more than 150 markets with over 55,000 employees around the world. We have been around for more than 100 years and our success has to be attributed to the entreprenerial spirit of our people. We believe in exposing individuals to challenging roles, offering them growth opportunities and empowering them to make the right decisions. Our innovative culture created through people with diverse backgrounds provides a framework for developing market-breaking products. Respect and Diversity; Ethics and Integrity; and Safety and Environment awareness govern all that we do.
We have a wide understanding of our consumers’ needs and desires. Through our “Taste, Care and Well-being strategy”, we want to design and produce innovative products and services, that help our customers to reach the goals they desire.
Business Area & the role
Our consumers are our world. We obsess about their wants and needs, from designing a product through bringing it to life to helping to look after it when they take it home. And that’s where you come in – going above and beyond to listen, understand, empathize and provide a solution that doesn’t just fix an issue, but makes for a positively better experience.
In our Consumer Contact Centre, you’re the first call our consumers make when they need us most. With training in everything we do, across our appliances and brands, you’ll be able to advise on everything from a break down or performance issue to warranties and product registration, spares and accessories. And if you can’t sort it there and then, you’ll be able to arrange a visit from a Technician. We also want to learn from every call and every consumer, so your insight will be invaluable in shaping living for the better.
Reporting to: Consumer Service Manager Norway
· Customer focused. You understand and empathise with people and can apply your people and problem solving skills to reassuring customers.
· Flexible. You can manage changing priorities with ease.
· Problem-solving. You see challenge as opportunity.
· Results-driven. You aim to fix any issue the first time, following up as needed to reach a resolution that satisfies the customer.
· Ambitious. You always strive for better, in your work and for your future.
Educational and Experience
· Experience in a similar role
· Excellent customer service skill
· Experience from ERP-system, SAP is a merit
· Fluent in Norwegian & English
Your working hours will be Monday-Friday 8:00-16:00. Between two and four times a month, you will work from 10:00-18:00.
As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.
Electrolux is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our brands, including Electrolux, AEG and Frigidaire, we sell approximately 60 million household products in approximately 120 markets every year. In 2020 Electrolux had sales of SEK 116 billion and employed 48,000 people around the world. For more information go to www.electroluxgroup.com.