Contact Center Sales Agent
Consumer & Customer Care
Full Time
Italy
2020-01-02

Electrolux Major Appliances located in Assago (MI) is Electrolux’s largest business sector. With 24,800 people and operations in every country in Europe, we have a solid understanding of European consumers’ needs and desires that allows us to provide innovative, thoughtfully designed products that help consumers create the homes they desire. 

We are looking for a Contact Center Sales Agent - Temporary (1 year contract) who is oriented to sales services through the channels of multi-channel relational processes included in the customer journey (inbound / outbound calls or emails). 

 His/her primary objective will be the management of the potential customers to accompany and guide them in the purchasing process, thus generating economic sales transactions. 
  
 A typical day at work 

• To manage inbound phone calls from consumers who require information; 
• To sale our service or Repair & Protect Assistance service; 
• To record the successful sale and initiate payment procedure; 
• To send the repair order to the Electrolux Service Center; 
• To register the successful sale and initiate payment procedure; 
• To manage (direct solution or escalation) the problems raised by the consumer ensuring excellent Consumer experience. 
• To manage claims dealing with customer service activities. 

You 

• Agile: you are capable to deliver under pressure and with tight deadlines and to set priorities; 
• Positive attitude: you have a positive behaviour at work and within the company. 
• Goal and Sales Oriented: you achieve good results in the tasks that they have been given; 
• Good Communicator: You are an empathic person with communicative and relational skills. You are able to build strong relationships with both colleagues and clients. 
• Team player: you have good communication and capability to interact with all functions in the development and outside; and ability to maintain confidentiality in relation to the Customer's service data; 
• Self-going and reliable: you anticipate needs and provide potentials solutions. You ask and you listen; 

Education & Skills
• Minimum 6 months of experience in similar roles, ideally in a multinational environment; 
• Bachelors degree; 
• Good English knowledge is mandatory; 
• Excellent knowledge of Microsoft office (Word, Excel, PowerPoint); 
• Good analytical capabilities; 
• Knowledge of sales techniques. 

Why Electrolux? 
• Great atmosphere; 
• Interesting job and challenging tasks; 
• International environment and work in multicultural team; 
• Opportunity to use foreign languages at work; 
• Work in a friendly environment in Swedish organizational culture; 
• Opportunities for raising professional qualifications and knowledge exchange; 
• Opportunity to develop your career on local and global level.

Apply now

We encourage you to apply as soon as possible as candidates will be interviewed continuously. The position may be filled prior to the date described as 'Apply by'