Contact Centre Sales Agent
Consumer & Customer Care
Help make our customers happy today and their experiences better tomorrow.
By creating desirable solutions and great experiences that enrich people’s daily lives and the health of our planet, we want to be a driving force in delivering enjoyable and sustainable living. We go to work every day determined to shape living for the better – for our customers and for the health of our planet.
For that, we employ great people from a wide variety of backgrounds – not just because it’s the right thing to do, but also because we believe that diverse perspectives make our business stronger and more innovative. If you share our values, come find your place in our global community. Meet us on @lifeatelectrolux and career.electroluxgroup.com to learn more.
You will be based in Assago (MI) in a modern office setting with colleagues dedicated to Sales, Marketing, Product Line, Customer Service, Finance, Demand Planning and other functions.
We are looking for a Contact Centre Sales Agent who will be oriented to sales services through the multi-channels relational processes included in the customer journey (inbound/outbound, calls/chats/emails).
His/Her primary objective will be the management of the potential customers, to accompany and guide them in the purchasing process thus generating economic size transactions.
You will be part of the Aftermarket Sales Team, which is the first point of contact when a consumer is in need of support or requires purchasing our Peace of Mind solutions.
Key Operational Responsibilities:
•Handling inbound/outbound sales and information enquires for consumers in need of support or repair, adapting your approach to varying consumer needs.
•Utilizing the available products and services to find a solution for the consumer that best fits their needs.
•Accurately record consumer data, ensuring compliance when selling regulated services such as warranty extensions and to ensure the field technicians can deliver service excellence.
•Work as a part of a team to deliver an exceptional service and achieve key performance targets.
•Experience working within a sales and service environment essential, ideally in a multinational environment
•Business acumen and result-driven approach
•Excellent communication skills and strong consumer orientation
•Organized, self-motivated and team player
•Experience working within a contact centre is preferable
•Experience working with live chat and social media platforms is desirable
At Electrolux, we take responsibility for our development in a supportive environment where we embrace our differences and learn from each other. In a truly multicultural setting, we shape living for the better and create remarkable experiences for employees and consumers, all around the globe.
Find out more on:
Electrolux is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our brands, including Electrolux, AEG and Frigidaire, we sell approximately 60 million household products in approximately 120 markets every year. In 2020 Electrolux had sales of SEK 116 billion and employed 48,000 people around the world. For more information go to www.electroluxgroup.com.