Contract Direct Business Specialist
Full Time
Charlotte, North Carolina

This professional is responsible for order to delivery activities – including any post-delivery issues that impact on-time closing.


  • Develop and maintain relationships with customers, delivery vendors, and sales team
  • Ensure that sales orders are accurately submitted into and released from the system
  • Attention to detail and organization skills required to
    -follow orders over a period of time, addressing issues that arise as required
    -ensure the order is delivered and installed on a schedule communicated by the builder in a variety of methods
  • Respond to customer / delivery vendor / sales team inquires in their entirety via written or verbal communication,  based on the preference of the customer / delivery vendor / sales team member
  • Strong PC skills to learn a variety of customer scheduling tools to secure and monitor orders
  • Develop and maintain a strong knowledge base of Electrolux and Frigidaire appliance features and models
  • Desire to provide “best in class” customer service
  • Able to deliver measurable results through cross functional collaboration to achieve team goals
  • Ability to work assigned shift hours

Minimum Qualification

  • Bachelor’s degree strongly preferred
  • Associates Degree required
  • Five or more years in the building industry, logistics, sales, or customer service preferred


  • Excellent verbal and written communication skills required
  • Ability to work under pressure and to work independently as well as part of the team
  • Strong work ethic as demonstrated by taking ownership of assigned duties with great attitude
  • Demonstrated job stability
  • Proficient in the use of computerized business applications; Windows, Excel, Power Point, web based applications
  • Organized, detail oriented, with great follow-up skills