Customer Care Officer
Consumer & Customer Care
Full Time
Singapore
2020-11-30

 

Your Role

Qualification:

- Typically vocationally qualified but has limited work experience

- Will be assigned tasks and work following established procedures; uses existing, clearly defined procedures to solve routine problems

- Depends upon others for instruction, guidance and direction: work is subject to review by others

Professional Knowledge

- Developing skills in basic practices and procedures in one area through formal training

- Able to apply basic technical skills together with business knowledge to own work; handles a single task

Interpersonal Skills

- Works co-cooperatively with others to achieve team goals

A Typical Day

Handling daily incoming emails from customers
Liaising with technicians to resolve customers’ issues
Following up with customers after technicians had attended onsite
Assists with front counter service when there is an influx of customers.


Core Competencies

- Liaising with customers daily and work with internal departments to resolve customers’ concerns
KEY INTERFACES


Who You Are

- Positive, Open, Customer Focused, A team player
- Proficient in Microsoft Office, SAP
- Minimum Diploma Holder
- At least 1 year experience in Contact Center Environment

Apply now

We encourage you to apply as soon as possible as candidates will be interviewed continuously. The position may be filled prior to the date described as 'Apply by'