Customer Service Specialist
Consumer & Customer Care
Full Time
Italy
2019-11-30

Electrolux Major Appliances is located in Assago (MI) and is Electrolux’s largest business sector. With 24,800 people and operations in every country in Europe, we have a solid understanding of European consumers’ needs and desires that allows us to provide innovative, thoughtfully designed products that help consumers create the homes they desire. 

Electrolux Major Appliances Spa located in Assago is looking for a Customer Service Specialist who, reporting to the Customer Service Manager, will manage all the customer service activities aiming to excellent customer experience.

A typical day at work
• To check and monitor order status in SAP on a daily base;
• To Manage customer returns/refusal and related Credit Notes;
• To escalate and feedback on various issues/ problems (stock out, phase in phase out, logistic, etc.);
• To release orders to delivery booking, to add order manually if necessary and to block order collaborating with Credit and finance department; 
• To cooperate with Key Account Manager or Sales representative to ensure efficient order flow doing, if required, upselling initiatives in agreement with Sales Manager;
• To work as part of a team towards meeting ad achieving individual, team and department objectives
• Manage customer interaction  to ensure optimized service level (CTI);

You
• Well Organized: you are good at organizing your time, setting priorities and urgencies;
• Good communicator – you build networks and you are able to manage relationships with internal and external stakeholders;
• Agile and positive – you can easily adapt yourself to a changing environment and activities with a positive and proactive approach;
• Team Player and collaborative - You ask and you listen, you take ideas on board and work with your team, taking everyone in the same direction;
• Sales-oriented: you are focus on targets and on KPIs with a Continuous improvement approach.

Education & skills
• High School Diploma (Degree could be a plus)
• At least 2 years of experience in the same role in a high-pressure international and well structure company with exposure to different projects and tasks;
• Willingness to take on responsibility and ability to drive topics independently;
• Good English knowledge (B1/B2 level is required);
• Ability in using SAP application;
• Excellent knowledge of Microsoft office (Word, Excel);

Why Electrolux?
• International environment and work in a multicultural team.
• Interesting job and challenging tasks.
• Opportunities for raising professional qualifications and knowledge exchange.
• Opportunity to develop your career on local and global level.

Work Place: Assago
Apply now

We encourage you to apply as soon as possible as candidates will be interviewed continuously. The position may be filled prior to the date described as 'Apply by'