Customer Service Specialist
Help make our customers happy today and their experiences better tomorrow.
We are looking for another Customer Service Specialist (temporary contract) to join our proactive team which is based in Moscow, Russian Federation. Together we try to meet our customers' needs by working with their orders and inquiries. We provide the best in class services to increase our net sales, we always improve, we offer efficient solutions.
A typical day at work:
Your main responsibility within a team would be to work with the client's database from one side and to coordinate the stock of goods from another. You would process the orders, complete and check all necessary shipping documents in time and with high precision, answer clients' inquiries by phone and email. Together with receiving the claims you would manage returns and refusals, prepare return order. Cooperating within a team and also with other departments you would also participate in Customer Service projects.
Who you are:
Energetic. - Your enthusiasm is infectious and inspires and engages your colleagues and collaborators to achieve, deliver, be accountable and own their work.
Agile. - Both reactive and proactive, you work efficiently and flexibly to deliver results.
Analytical. - With an eye for detail and the ability to interpret complex data, you can also translate this into meaningful, useful information that informs decision-making.
Problem solver. - You see challenge as opportunity.
Communicative. - Whether face-to-face or on the phone, you can communicate plans and articulate your ideas with colleagues and customers at all levels.
- University degree.
- 2-3 years of experience in Customer Service, Logistics, working with big retailers.
- Good knowledge of MS Office (Excel is a must).
- SAP knowledge.
- Native Russian,
- Upper-intermediate English.