Customer Service Specialist
Consumer & Customer Care
Full Time
Fredericia, Denmark
2021-04-28

Customer Service Specialist

Fredericia, Denmark

Look after our customers and we’ll look after you.

By creating desirable solutions and great experiences that enrich people’s daily lives and the health of our planet, we want to be a driving force in delivering enjoyable and sustainable living. At Electrolux, we shape living for the better. 

For us going to work every day has an even greater purpose than putting the latest product or technology on the market. It’s about improving the everyday lives of millions. By staying humble and open for new ideas – we can push the boundaries for cooking, cleaning, and wellbeing at home. But to keep doing so, we need more people who want to innovate and re-imagine what life at home can be.

For that, we employ great people from a wide variety of backgrounds – not just because it’s the right thing to do, but also because we believe that diverse perspectives make our business stronger and more innovative. If you share our values, come find your place in our global community. Meet us on @lifeatelectrolux and career.electroluxgroup.com to learn more.

To continuously improve what we do, so we can shape living for the better, our customer service team strive to learn from every call and every customer. Our team of highly driven colleagues are the backbone of our enterprise who provide invaluable insight that help us exceed expectations in customer and consumer experience. Join our team with a just-do-it attitude and we-are-in-it-together feeling to keep shaping living for the better.

A typical day at work

As the first line of contact for our B2B (business-to-business) customers when they need us the most, you will be providing invaluable service to get them through the day. With the phone and email as your main tools of delivering outstanding service, you will be taking care of sales orders, handling enquiries, managing reclamations and providing product information. Products ranging from dishwashers and dry tumblers to coffee machines and toasters will be your line of expertise when our customers look for guidance.  

Working in the Contact Center you’ll become part of a tight team with strong team spirit. And if there is an issue where you are asked to help, you’ll work together with your colleagues to resolve it. For you, what is most important is not who owns the task, but how we can improve the experience of our customers and consumers! 

Who you are

Customer focused. You understand and empathise with people and can apply your people and problem-solving skills to reassuring customers.
Adaptable. You can manage changing priorities with ease.
Results-driven. You aim to fix any issue the first time, following up as needed and taking accountability to reach a resolution that satisfies the customer.
Ambitious. You always strive for better, in your work and for your future.
Eager to learn. You use every opportunity to develop yourself and to learn more.
Team player. You enjoy and nurture the relationships within your team enabling continuous improvement of our consumer’s experience.

Education & experience

• “Handelsassistent med specialet salg” or similar education
• Previous experience with customer contact, preferably in similar position
• Good knowledge of digital tools such as Office 365 
• Fluent in Danish and English, both written and oral

Desirable:

• Previous experience working with SAP

Electrolux Home Products Denmark markets, sells and services white goods, vacuum cleaners and small electrical appliances. Our brands are Electrolux, AEG, Zanussi & VOSS. We have a nice bright office on Strevelinsvej in Fredericia - right by the motorway exit and with a view of the Little Belt Bridge. We are 108 employees of which approx. 70 have a workplace in the office. You get colleagues who work in functions such as sales, marketing, product line and customer service - all with the same purpose of: Shape living for the better.

Please apply in Danish or English.

Electrolux is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our brands, including Electrolux, AEG and Frigidaire, we sell approximately 60 million household products in approximately 120 markets every year. In 2020 Electrolux had sales of SEK 116 billion and employed 48,000 people around the world. For more information go to www.electroluxgroup.com.

Contact person: Karin Söderström

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Apply now

We encourage you to apply as soon as possible as candidates will be interviewed continuously. The position may be filled prior to the date described as 'Apply by'