Customer Service Training Instructional Designer
Consumer & Customer Care
Full Time
United States


The primary responsibility of the Training Instructional Designer is to develop and deliver training content for the Customer Engagement Center. This individual will utilize a variety of instructional techniques and formats, such as lectures, online simulations, and video-led instructions. They will also be responsible for evaluating and tracking learning application amongst new hires and adapting training methods as needed.


  • Create engaging learning activities and compelling course content.
  • Work with subject matter experts to identify target audience’s training needs.
  • Synthesize product information into comprehensive and engaging training courses.
  • Provide support and guidance to class participants and Trainers for the duration of their training program.
  • Manage training program in accordance with business needs.
  • Visualize instructional graphics, the user interface, and the finished product.
  • Analyze and apply trends and best practices in learning technologies and instructional design.
  • Provide exercises and activities that enhance the learning process and engage participants.
  • Create supporting material/media (audio, video, simulations, role plays, games etc.
  • Devise modes of assessment measure the effectiveness of the course.
  • Maintain training documentation and course folders.


  • Ours is a dynamic, fast-paced environment that asks for flexibility and agility.
  • You can quickly understand and assess a situation and react confidently, making decisions even where there is ambiguity.
  • You always strive for better, in your work and for your future.
  • With an eye for detail and the ability to interpret complex data, you can also translate this into meaningful, useful information that informs decision-making.
  • You build trust, good working relationships and communicate effectively with your colleagues and across functions.

Minimum Qualification


  • Bachelor’s degree in instructional design, educational technology, or similar relevant field.
  • Previous working experience in instructional design for 3+ years.
  • In-depth knowledge of learning theories and instructional design models.
  • Lesson and curriculum planning skills.
  • Basic HTML and Flash programming knowledge.
  • Proficient in Articulate Storyline and working knowledge of the latest LMS systems and webinar platforms.
  • Ability to write effective copy, instructional text, audio, and video scripts.


Apply now

We encourage you to apply as soon as possible as candidates will be interviewed continuously. The position may be filled prior to the date described as 'Apply by'