Digital Consumer Care Internship
Consumer & Customer Care
Full Time
Assago, Italy
2022-05-26

Location: Assago
Internship: 6 months

Do you have a consumer centric mindset, are fast paced, and would like to join in a multinational company, look here!

By creating desirable solutions and great experiences that enrich people’s daily lives and the health of our planet, we want to be a driving force in delivering enjoyable and sustainable living. We go to work every day determined to shape living for the better – for our customers and for the health of our planet.

For that, we employ great people from a wide variety of backgrounds – not just because it’s the right thing to do, but also because we believe that diverse perspectives make our business stronger and more innovative. If you share our values, come find your place in our global community. Meet us on @lifeatelectrolux and career.electroluxgroup.com to learn more.

You will be based in Assago (MI) in a modern office setting with colleagues dedicated to Sales, Marketing, Product Line, Customer Service, Finance, Demand Planning and other functions.

Mission:
In this role you will support the Digital Care and Review team to deliver a great consumer service experience. The Digital Care and Review Team is the first point of contact when a consumer needs support with their appliances or requires information about product featuring pre or post purchase.

You will be oriented to accelerate Electrolux responses to user generated content such as reviews and product questions.

Tasks:
·  Respond to the questions asked by consumers about our products
·  Interact with consumer by responding to their posts and reviews about our products
·  Personalize the interaction with the consumers by improving their satisfaction
·  Provide solutions that best fits consumers’ needs, giving them fair and balanced advice while taking the opportunity to explore products and solutions that will enhance their ownership experience

Qualifications:
·  Graduate or about to graduate
·  Excellent communication skills both written and verbal
·  Good English level
·  Good knowledge of Microsoft Office suite
·  Empathetic, good listener with strong attention to details
·  Fluent in Italian and English
·  Knowledge of conversational interfaces such as live chat, SoMe, chatbots and email software, will be considered as a plus

At Electrolux, we take responsibility for our development in a supportive environment where we embrace our differences and learn from each other. In a truly multicultural setting, we shape living for the better and create remarkable experiences for employees and consumers, all around the globe.

Find out more on: https://www.linkedin.com/company/electrolux

Electrolux is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our brands, including Electrolux, AEG and Frigidaire, we sell approximately 60 million household products in approximately 120 markets every year. In 2020 Electrolux had sales of SEK 116 billion and employed 48,000 people around the world. For more information go to www.electroluxgroup.com.

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Apply now

We encourage you to apply as soon as possible as candidates will be interviewed continuously. The position may be filled prior to the date described as 'Apply by'