EBS Lead Technician - Houston
Consumer & Customer Care
Full Time
Houston, Tx
2019-02-28

*Strong Candidate Identified*

This position is responsible for ensuring excellent consumer experience in after-sales in home service. The Lead Service Technician will drive a service vehicle in order to complete an assigned route of consumers who have appliances in need of repair. Visiting the consumer’s home, diagnosing and repairing while documenting the activities are the primary daily activities of the Service Technician. The Service Technician will represent Electrolux in the most professional and proficient manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Conduct appliance diagnosis and repairs in consumer’s homes or other locations as needed. 
  • Resolve all problems related to appliance performance on behalf of Electrolux consumers.
  • Drive a service vehicle through an assigned route to multiple repair locations.
  • Record all activities via computer system or designated process related to repairs, daily routes, and other activities.
  • Achieve performance standards for productivity and efficiency. 
  • Maintain inventory of parts on assigned vehicle, minimizing cost through proficient inventory control.
  • Maintain high level of skill and proficiency in appliance repair. 
  • Attend all training, meetings, and other events as required.
  • Wear designated uniform & maintain standards of personal grooming & appearance consistent with Electrolux values.
  • Maintain a dedication to providing exceptional customer service
  • Perform additional duties as assigned
    Lead Duties
    • Elite understanding of electrical, mechanical, refrigeration theory and repair procedures.  Lead tech should demonstrate the highest level of diagnostic and repair ability, and also be able to share this knowledge through training and supporting techs level I, II, III.  Possesses superior knowledge and understanding of computers and tablets be able to train others on their use.  Competent not only in sealed system repairs but also possesses the ability to train and direct others how to successfully complete them.  Proficient at cross referencing parts when necessary.

Minimum Qualification

  • High school diploma required. Certification in appliance repair or AAS degree preferred.
  • EPA or CFC Certification Preferred
  • Possess any/all state required licenses and certificates
  • Possess any/all state required licenses and certificates.  Demonstrates ability to provide leadership for all techs and assist management in implementing processes, programs, and achieving performance standards for the team.
  • Proficient and has the ability to train others on the use of all tools and equipement provided by Electrolux.
  • 7 years’ experience in the appliance industry
  • Must provide verifiable, stable work history
  • Must be able to lift up to 100 pounds 

KNOWLEDGE, SKILLS & ABILITIES

  • Ability to diagnose and repair major appliances 
  • Strong team orientation
  • Strong ability to multi-task and assist management in a leadership capacity
  • Read and interpret wiring diagrams, schematics and other service information.
  • Must have strong communication skills
  • Passion to serve consumer as well as shareholders of EMA. 
  • Demonstrate empathy for consumer’s needs and requirements
  • Able to drive a service vehicle to through a daily route to consumer’s home.
  • Possess strong problem solving and critical thinking skills
  • Coach on the effective use of resources, including inventory, policies, processes, and time management.
  • The ability to change direction and tasks with little notice.
  • Other duties as assigned