Electrolux Branded Service Supervisor
Consumer & Customer Care
Full Time
Springfield, Il
1970-01-01

A REGULAR DAY AT WORK (ESSENTIAL DUTIES):

This position is responsible for maintaining and improving customer service and business performance levels for Electrolux Branded Service in assigned service markets. The Branded Service Supervisor will maintain work schedules and all activities of the field service technicians of the assigned work group. The Branded Service Supervisor will provide leadership and instruction to the assigned technical work force.

KEY RESPONSIBILITIES:

  • Monitor and improve the daily routes of field service technicians.
  • Maintain productivity levels of the overall service organization.
  • Provide performance reviews to service technicians.
  • Provide constant feedback and communication with workgroup.
  • Conduct technical and other required topical training for assigned work group.
  • Constantly communicate with field service technicians and customer service agents via telephone and messaging technology.
  • Working with routing office personnel to maintain and adjust daily work schedules of the field service technicians. As well as ensuring service capacity meets or exceeds demand
  • Primary representative of Electrolux Branded Service for the assigned work group and market.
  • Direct service technicians in all areas of customer service, employee relations, and KPI achievement.
  • Hire and fire service technician as required.
  • Provide reports to leadership regarding activities of the field service technicians.
  • Address any issues that may arise because of branded service activities.
  • Perform additional duties as assigned.

WHO YOU ARE:

  • Ours is a dynamic, fast-paced environment that asks for flexibility and agility.
  • You can quickly understand and assess a situation and react confidently, making decisions even where there is ambiguity.
  • You always strive for better, in your work and for your future.
  • With an eye for detail and the ability to interpret complex data, you can also translate this into meaningful, useful information that informs decision-making.
  • You build trust, good working relationships and communicate effectively with your colleagues and across functions.

Minimum Qualification

EDUCATION & EXPERIENCE (MINIMUM QUALIFICATIONS):

  • 5 years of experience in service industry.
  • 3 years in dispatching or work assignment/foreman role.
  • Bachelor's degree from four-year College or university preferred.
  • Committed to providing superior levels of service to consumers.
  • Sense of urgency and able to achieve assigned task completion within deadline requirements.
  • Must be comfortable in high stress environment and able to address multiple priorities simultaneously.
  • Direct and assign work to field service technicians.
  • Motivate work crew to achieve performance objectives.
  • Maintain high levels of employee morale.
  • Ensure that service technician meet EBS standard in all areas.
  • Advanced knowledge of Microsoft Excel, Word and Power Point.
  • Able to interpret scheduling and work activity via Gantt Schedule.
  • Systems utilized: SAP-CRM, Service Power, and various company web sites.
  • Must have strong communication skills; verbal, written and presentation skills.
  • Capable of setting priorities, meeting pre-determined deadlines and multi-tasking.
  • Must be able to manage and measure performance of projects.
  • Possess strong problem solving and critical thinking skills.

 

Apply now

We encourage you to apply as soon as possible as candidates will be interviewed continuously. The position may be filled prior to the date described as 'Apply by'