Extended Warranty Country Lead Spain
Consumer & Customer Care
Full Time
Madrid, Spain
2018-08-30

Extended Warranty Country Lead Spain.

For us going to work everyday has an even greater purpose than putting the latest product or technology on the market. It’s about improving the everyday lives of millions. By staying humble and open for new ideas – we can push the boundaries for cooking, cleaning and wellbeing at home. But to keep doing so, we need more people who want to innovate and re-imagine what life at home can be.

Your role will be to manage the Spanish Extended Warranty operations from the Madrid office. You will be working alongside highly motivated Electrolux colleagues. All of them willing to take responsibility for creative ideas to ensure best-in-class Sales, Marketing and Service delivery to our customers.

We are looking for motivated Regional Lead (m/f) for our Spanish market who is passionate taking on responsibility and getting things done. 

A regular day at work:

You will lead and manage our direct-to-consumer Extended Warranty business in Spain. You will be responsible for the business results, plan, monitor and oversee everything from the start and act as link between your local market and our partner. 

In your role you will:

• Structure the Spanish country operations and actively drive Sales of our Extended Warranties,
• Work across various functions, utilize our local call centre infrastructure, coordinate operations, marketing and commercial teams and interface with different stakeholders within the Electrolux organization,
• Promote the benefits of this business model internally as well as externally to our corporate partners,
• Understand the local market needs and adapt offerings accordingly,
• Constantly look for areas of improvement to develop guidelines further and benefit from upcoming business opportunities.

About you:

• A leader - you have a vision and a purpose, you can inspire and influence others.
• A strategic-thinker - you can join the dots to take us from where we are to where we want to be, mapping the clear routes and strategies essential to achieving our goals.
• Collaborative - You build networks and trust, good working relationships and apply your influence to shape change. 
• Open - You keep the consumer and customer front of mind, bringing an outside-in perspective.

Your profile:

• University degree,
• 3-5 years of work experience in a corporate, startup and/or consulting environment with exposure to different projects and tasks,
• Fluency in English and Spanish is a must.