Field Quality Assurance Engineer
Responsible and working for product quality assurance as main Key Performance Index Customer Service Call Rate (SCR), Consumer Star Rating (CSR) and fundamental quality assurance since production process index Not Right First Time (NRFT)
Interface with customer in quality claim issue corrective and preventive action by 8D concept. Leader of problem analysis and quality improvement program
A Typical Day
Leader of SCR, CSR improvement reach target
Connected SCR & CSR problem to detectability in NRFT feedback and monitoring report status with coordinate manufacturing team improvement.
In-charge customer claim with countermeasure containment action tracking system.
Coordinate BA quality improvement via triangle team QA, OS, R&D
Support SCR target and SCR estimation for new model check point
Problem-solving teams determine root cause(s) via 6sigma (ECIP), 8D, implementation effective containment action and closely monitor for sustainably product quality.
Field sample analysis and coordinate supplier part quality improvement
Weekly, Monthly Report SCR, NRFT, 8D analysis,
Weekly triangle quality meeting
In this role, you will be dealing with Electrolux’s Internal & External customers. You should be confident in dealing with leaders both from a country level and region level perspective.
In Electrolux, we encourage open communication at all levels and put emphasis in dealing with our customers as well as colleagues with integrity and respect. You will be working in (Electrolux Rayong Factory, Rayong, Thailand) on regular working hours and may be required to travel both domestic and international.
Who You Are
Experience good technical knowledge of refrigerator and cooling system
Strong communication ability in English (Listened, spoken and written)
Good Strategic Planning analytical / Follow up and logical system thinking.
Good problem-solving skills with knowledge 6 Sigma tools (ECIP), Good skill of Mini Tap program.
Innovative, cooperative with good personality, leadership ability and able to work with multi various people
Flexible to change, self-motivated and be able to work with under pressure.
Knowledge and Experience implementation PFMEA,IPCP, SPC, 8D Methodology , six-sigma , POKA-YOKE and ISO9001:2015.
Bachelor’s Degree in Engineering Field or other relevant disciplines
Experience in Field Quality Assurance or related fields 3 years.
Free Standing Refrigerator, Multi Door refrigerator
Both reactive and proactive, you work efficiently and flexibly to deliver results.
With an eye for detail and the ability to interpret complex data, you can also translate this into meaningful, useful information that informs decision-making.
Analyzes and adapts quickly to different people and situations in complex and unstable circumstances
Actively pursues opportunities for learning and self-development.
Good working relationships and communicate.
You build trust, good working relationships and communicate effectively with your colleagues and across functions. You can manage changing priorities with ease