Field Service Manager
Consumer & Customer Care
Beverley, South Australia
As the Field Service Manager, you have overall accountability for ensuring our customers are cared for in accordance with our business goals. You are an advocate for brand loyalty which will drive our consumer acquisition in the aftermarket business, driving profitable outcomes.
A Typical Day
You lead a team of highly skilled Service Technicians and Support Administrators, always enhancing the quality of our service being provided to our customers. Using your knowledge of our products and the talents of your team, you engage and inspire to exceed expectations, driving brand loyalty through delivering a remarkable customer experience each and every time.
Who You Are
· Customer focused -You understand and empathise with people and can apply your people and problem solving skills to reassuring customers.
· Leader – You have a vision and a purpose, and you can inspire and influence others to not only share it, but apply their abilities to achieving it.
· Flexible -You can manage changing priorities with ease.
· Problem-solving -You see challenge as opportunity.
· Results-driven -You aim to fix any issue the first time, following up as needed to reach a resolution that satisfies the customer.