Global Electrolux Talent Program - IT Business Analyst_Customer Service
IT Business Analyst, Consumer Service – Internship
Global Electrolux Talent Program presents:
The Global Electrolux Talent Program is a proactive initiative that brings together young talent across various functions and global offices of Electrolux. This program is for you, who are interested in a global, hands-on experience in an intercultural setting with the goal of securing global employment opportunities within the company upon a successful completion of the internship.
IT Business Analyst, Consumer Service – Stockholm, Sweden
One of the core elements of Electrolux’ strategy is to capitalize on the tremendous digitalization
opportunities through embracing new technology/IoT, for example by connected appliances, a digital manufacturing and closer end-consumer relationships. These key development areas offer a huge opportunity to enable a digital interaction between consumers, customers and suppliers.
For our Business Area Europe, in the IT team we are after an IT Business Analyst to manage the development of the Consumer Services operations and CRM within the framework of the Consumer Service roadmap. You will be a key IT contact point for the Contact Centre and Field Operation organisation in Consumer Service Europe, working closely with the business to help define and implement the new application landscape for the business area as well as enhance the existing applications. This entails both rolling out new solutions. You will also have the opportunity of managing the transition from existing legacy applications to new digital tools, driving not only the upgrade of IT applications but associated digital business transformation. Your main goal is to help the business organisation understand how to leverage technology in the best way to innovate and simplify the Electrolux business.
Apart from leading smaller initiatives on your own, you will also work as part of ConCenT program, which is about having a 360° view of our consumers in every touchpoint and through providing outstanding experiences, creating brand loyalty for life. It will give us the possibility to manage the relationship with our consumers in a smart and effective way – it provides the means to a new way of working. ConCenT, however, is much more than simply rolling out a cloud-based IT system. It is an intricate network of interconnected systems which handle everything from how we onboard our consumers and store their data to how we manage our spare parts planning, schedule our service visits and tailor our marketing campaigns.
To succeed in this role, you need to have a strong understanding of both Consumer Services and IT aspects as well as have an innovative and collaborative mind-set. You will be independently driving and organising the activities required to execute the agreed plan from IT point of view, keeping a mix between a strategic understanding of long term vision with hands on operational implementation tasks.
A regular day at work:
As a member of the Consumer Service Team you will:
•Support IT implementations of new Process & Application requirements in the Consumer Services operations IT area. The role is focused on Field Operations processes.
•Manage relationship with both internal developers and external vendors and driving the prioritization of backlog items based on the business input
•Provide Field Operations business process and/or IT process knowledge.
•Governance, maintenance, and continuous optimization of existing and new Consumer Service applications together with the business stakeholders.
•Actively support Consumer Service User Group initiatives and collaborate by proposing and analysing the requirements for business and IT process improvements
•Support the business in IT initiatives to transform the Consumer Service function from a Cost Centre into a Profit Centre.
Who you are:
•Team player - In this role cross-functional collaboration is everything, and you are comfortable in dealing with people with different backgrounds forming strong cross-functional relationships with varying business partners in complex setups
•International - You enjoy to work in a truly global environment and you like to deliver in cross-functional teams;
•Agile - You like working in a fast moving environment, being open to new opportunities and evolving priorities and flexible in the way you delivering against strict deadlines and dealing with ambiguity
•Projects juggler - Large and small, simple and complex, you understand the intricacies of leading and contributing in projects
•Analytical - You have an eye for detail and the ability to interpret complex data
•Business acumen - You strive to get a strong business understanding in the context of technology, digitalization and process efficiency and you are able to anticipate and respond to customers’ needs with relevant solutions
•A problem-solver - You see a challenge as an opportunity, and you are not afraid of “rolling-up the sleeves” to get into the details of solving a problem
•Communicative - Whether face-to-face or on the phone, you can communicate plans and articulate your ideas and build a good relationship with colleagues.
What you will learn:
•Field service IT processes within a whitegoods company.
•The latest technology when it comes to filed service management
•How to work in a global and multicultural team both physically and virtually
•How to have fun, while learning about IT and seeing the major impact the program brings globally to people and the organization
Education & experience:
The position requires:
•Bachelor’s degree on any academic discipline with strong passion for IT.
•1-2 years of ITBA or project management experience.
•Stakeholder management, especially in multicultural teams.
•Ability to manage multiple, changing priorities while working effectively in a team environment
•Great problem-solving skills
•Excellence in MS-Office suite, specifically Excel and PowerPoint.
•Fluent in English, both written and spoken
It is preferred:
•Previous experience within the SAP suite.
•Creative thinking and experience on using software like JIRA or Confluence.
What you will get from the program:
•Learning experience within 14 months
•Gross salary of 25,000 SEK
•Vacation days and other company benefits
•Cellphone and laptop
•Visa costs and process
•Reallocation support: local registration processes