HR Generalist
Full Time
Shanghai, China

HR Generalist

Position ID:

Sector: BA APAC & MEA

Functional Area: HR 

Location: Shanghai, China

Number of Openings:

Reporting to: HR Operations Head North Asia including HR Country Manager China

Employment Type: Permanent 

Apply By: 15 Aug, 2019




Provide HR transactional and interactional support services for employee life-cycle processes with high quality and efficiency, based on agreed KPI.

Lead/Participate HR standard processes/systems for service delivery and support the continuous improvement.

Responsible for employee data integrity/confidentiality, and ensure customer satisfaction improvement.

Support for customer questions and problem solving and provide training/consulting support within HRSS team as needed as well.

Support internal/external audit process to ensure the compliance.

Based on the alignment and agreement with Sector/COE, provide support on site specific work arrangements (if applicable).



Provide HR transactional and interactional support services key activities, including Talent Acquisition Basic Office Support, On-boarding, Transition Out, Career Events, Leave Events. Payroll related Events

Support HRSS leader to drive policies/processes/systems standardization/integration deploy and execution throughout daily job, for high quality service delivery in line with agreed KPI.

Identify and recommend opportunities for continuous improvement and partner with appropriate parties to test and implement new improvements.

Ensure employee data integrity and confidentiality.

For customer support, partner with other HR services teams (e.g. payroll team, HRMS data team) to resolve customer problems and inquires.

Support HRSS leader on vendors management (e.g. FESCO) to ensure their service quality, issue resolution and change implementation.

Provide back-up support to other HR support services team members as needed.

Support internal/external audit process to ensure the compliance.

Provide consulting/training to Sector BHR or other HRSS team members as necessary.

Support annual customer satisfaction survey and work on the action plan for improvement.

Based on the alignment and agreement with Sector/COE, provide support on site specific working arrangements (if applicable).



Effective communication with customer on problem solving and solution providing.

Continuous improvement for process efficiency and productivity increase.

Solid HR Functional Knowledge Base

Bachelor degree

Preferred Major: HR, Business Administration and Relevant Fields



Strong written and spoken English and Chinese Mandarin


Electrolux is a global leader in home appliances, based on deep consumer insight and developed in close collaboration with professional users. We offer thoughtfully designed, innovative solutions for households and businesses, with products such as refrigerators, dishwashers, washing machines, cookers, vacuum cleaners, air conditioners and small domestic appliances. Under esteemed brands including Electrolux, AEG, Zanussi, Frigidaire and Electrolux Grand Cuisine, the Group sells more than 50 million products to customers in more than 150 markets every year. In 2013 Electrolux had sales of $15.1 billion and 61,000 employees. For more information go to


Electrolux has market-leading positions in Australia and New Zealand and is expanding into growth markets in Southeast Asia and China. With a history that spans over 90 years of Swedish design innovation, Electrolux continues to offer contemporary and thoughtfully designed appliances that cater to the expanding middle-class in these growth markets.